Front Desk Goddess Diaries

In this episode you'll hear my interview with Kassie, Front Desk Goddess at Riverview dental in Carlsbad, New Mexico. Dr. Kanona Felt and his amazing team see patients 12 days a month!  With the support of Brady Group coaching, they’ve learned how to work smart so that they can have more time off with family. Kassie, Melissa, Becky, Bethany and Vanessa have successfully transitioned away from PPO’s to a fee-for-service practice that thrives on relationships. 

You are going to want to take notes and definitely share this episode with your entire team!

Brady Group All-Access members, email Amy now to save your seats!  Not a Brady Group member?  We'd love for you to join us! CLICK HERE to register, or call Amy - 800-592-7239

Check out this episode for a Roundtable Extravaganza 2021 sneak peek! 

Marc answers some valuable questions...

Who's responsible for your development?

How do you handle VDP's (very draining people) on the team?

How can I lead if I'm not in charge?

 If you haven't registered, call Amy now to save your spot! 800-592-7239

Marc McCartney has a love for connecting people with opportunities in order to promote change across the world.  Seeing others use their God-given talents to spread good in their own communities is his true passion. He works with leaders across the globe helping to equip them with motivational skills in order for them to make a difference.

Raised in the Rocky Mountains of Colorado, Marc made his way to Texas on a Baylor University baseball scholarship, even though football roots run deep in his family.  As the son of Bill McCartney, legendary Colorado Buffaloes head football coach and founder of Promise Keepers, Marc saw first hand what making a positive Christian example in the world can do for men both on the playing field and in life.

Marc has previously worked for RightNow Media where he helped start the ministry and led their Leadership Development and Conference initiative. Marc has also worked for Promise Keepers  as an Event Manager and E3 Partners helping to plant churches with an emphasis in Colombia.

Currently serving near Dallas, TX, he oversees Missions and Campuses for Lakepointe Church.  The Missions side includes 32 local ministry partners, 42 national church plants and working with 19 churches in 11 countries. Marc also oversees 10 campuses at Lake Pointe, including three in Spanish.

After graduating from Baylor University, he married his college sweetheart, Robin. They have two beautiful daughters; Macy and Mallory, who are currently attending their alma mater and loving being Baylor Bears! Since becoming empty nesters, Marc and Robin enjoy traveling and exploring new places, spending time with old friends, and sampling the best  BBQ across Texas.

You think you're in the 'dental business', but you're really in the relationship business! 

If you truly want a practice that is built around your life instead of trying to fit your life around your dental practice, relationships are paramount. Think you're too busy to build relationships with patients?  Tune in to this episode!

LOOKING FOR TEAM TRAINING?

Register NOW for Front Desk Goddess Retreat!

August 13th - Jacksonville, FL

January 21, 2022 - Billings, MT

Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!

November 10-12 - Phoenix, AZ

We’ve all been trained to ask these questions – whether it was in dental school, hygiene school, or just how we’ve been brought up in our industry when it comes to our communication with patients.

In fact most won’t find anything ‘wrong’ with these questions because they’re so commonplace.

In this episode we'll not only identify those dumb questions, but we'll give you the words to use in your patient communication that will increase case acceptance, but more importantly will contribute to your patient relationships!

LOOKING FOR TEAM TRAINING?

Register NOW for Front Desk Goddess Retreat!  

August 13th - Jacksonville, FL

January 21, 2022 - Billings, MT

Register NOW for MISSION:POSSIBLE Case Acceptance Super-Conference!

November 10-12 - Phoenix, AZ

Before 2020 we all seemed to get along… or we could at least fake it.

But then the most disruptive, drama-filled year happened. Our entire world was turned upside down as a result of the pandemic. We experienced the most divisive presidential election in history. If that weren’t enough, now we’re attacking each other on social media over masks and vaccines!

There has been more team movement in the last year than ever before.  

Why?  Listen in to find out, and to hear how to pull out of the drought!

In this episode you'll meet Dorothy Williams, my fitness coach.  Dorothy has inspired me on so many levels.  Not only does Dorothy motivate me when it comes to my health, but her principles for both life AND business align with the core values of the Brady Group - focus on relationships and success will follow!

Dorothy is the epitome of the Ideal Team Player!  Humble - it's all about others.  Hungry - she's ALWAYS challenging herself to try new things. People Smart - Dorothy truly cares about others and it shows!

Meet Dorothy Williams, Author of All About the Journey, Trainer at Rockwall Fit Body Boot Camp and Owner of Fitness Affect Living.  Fitness is Dorothy’s passion and through her own weight loss journey she found purpose.  She enjoys helping people of all ages become a  better version of themselves. She currently is focusing on helping senior citizens add years to their life with a unique twist to functional training. She has been a certified personal trainer for 8 years.  She takes pride in being a mother, friend, trainer, coach, motivator, entrepreneur, author and Christian.

Be sure to check out Dorothy’s podcast – ‘Intentfully D’. Her book, ‘All About the journey’ is available on Amazon.  

I’m often asked, ‘How can we create value for our patients?’

First of all we need to understand what it is that our patients really care about – then we can create a plan based on their value system.

Patients DON’T want your crowns, root canals, implants, or scaling and root planing! 

So what do people really want? Check out this episode to find out!

Today we have a special guest! James Petty, founder of Prime Dental leads

James first got into online marketing and lead generation for business in 2000. He quickly understood that if a business was to be successful in the new internet age they must have a profitable internet marketing strategy in place.

Contact James now to get a free marketing plan for your dental practice!

[email protected]

https://primedentalleads.com/free-dental-marketing-plan/

(512) 877-6166

As a patient, we fully expect to be greeted with a clipboard as part of our experience in a doctor’s office. It’s the norm. So if you simply want to ‘meet’ your patients’ expectations by being transactional vs. relational,  keep doing what you’re doing. If you want to earn their loyalty and make raving fans out of your patients, then DITCH THE CLIPBOARD!

Not happy with your case acceptance?  Stop blaming things outside of your control.  It's not your patients.  It's not your location.  It's not the economy.  It's not covid.  You have more control than you think!!