Front Desk Goddess Diaries

Are you looking at next week and find that the schedule has way too many openings? Or maybe you had some patients call to move their appointment at the last minute. This week's podcast is all about how to fill your schedule by maximizing today's opportunities

Do your patients rely heavily on their insurance when it comes to deciding whether or not to follow through with treatment?

Are you losing patients because you aren't 'in-network'?

Do you wish you could wean off of ppo's, but keep procrastinating out of fear?

This episode gives you real responses to the insurance questions you hear everyday that will help your retention, increase new patient flow, and result in better case acceptance.

What are the benefits in having a structured schedule, instead of just filling holes?

Listen in to discover how you can apply a structured schedule to YOUR unique dental practice.

Why are staff meetings bad?  They turn in to 'gripe' sessions, you talk about a lot but don't followthrough, and they get in the way of production.  

Listen in to find out what you should do to replace your 'staff meetings'.

 There’s something about ‘new beginnings’ that allows us to shed the past and look ahead. Some vow to ban sugar from their diets or stop using credit cards, while others might aim to spend more time with the kids. It all sounds good, but what do we do when enthusiasm wanes? What do we do when it gets hard? Vision, if we go about it correctly, carries you through the valleys. Putting it simply, setting goals without vision is worthless.

Focus of this podcast...

What exactly is a vision?

How do we write a vision?

How does vision breed success?

As kick off a new year, we will be sharing 3 fundamental systems that have been consistent with practices that have succeeded this year, despite the chaos.   Doctors and team members that had three things in place before 2020 were able to weather the crazy storm we’re all experiencing this year –

Clear vision, Effective Team Communication and a Profitable schedule

Today's podcast focuses on how to create and cast a vision.

Do you hate going to work because there’s an ‘energy vampire’ on the team that drains all of the positive energy? Oh… you say there’s no energy vampire on the team? It might just be YOU!

Most of us in the dental industry have been trained to ask questions that really don’t contribute in a positive way to the patient experience, and certainly don’t strengthen patient relationships!

This week's episode addresses how to respond to patients that ask for  things that don't necessarily fit our vision when it comes to how we can best serve them. Maybe they want to come in during a time when we can't give them one on one attention, maybe they want to make payment arrangements that would be more appropriate outsourcing, or maybe they want to use insurance in which you aren't on the 'list'.

Listen in to find out if you might be saying things that  could be getting in the way of the patient relationship and even affect things like case acceptance and referrals!

Register now for our Virtual Front Desk Goddess Retreat! January 22nd, 2021,  9 am - noon, Central time. $298 for your entire team - call Amy to register, 800-592-7239 and mention this podcast to save $50

You can also register on our website - www.bradygroupllc.com, and enter code FDGR for your $50 discount!

** Tuition waived for Brady Group All-Access members - just register with Amy to receive your link! [email protected]

I'm often asked, ‘should we charge a no-show or cancelation fee’? Well, you could, but I'm not sure you'll really accomplish your objective, which is to create good will, develop raving fans for your practice, and keep a profitable schedule. Cancelations and now shows is One of those challenging topics that is universal. Today I hope to simplify the process and set you up for success!