Got questions? Send Ericka a Text!

Have you ever wondered what dentists truly value in their front office teams? This spontaneous episode reveals the surprising answer, and it hasn't changed in over a decade.

When a scheduled interview fails to materialize, I take the opportunity to share key insights from my journey developing a six-month dental administration school back in 2011. Frustrated by the lack of formal training programs for front office personnel and tired of dealing with qualified candidates who brought attitude problems or rigid ideas about practice management, I set out to create a solution that would shorten the learning curve and reduce turnover.

My research journey involved surveying more than 300 dental practices nationwide, asking dentists a deceptively simple question: "If your front office could be expert at one thing, what would it be?" The results were startlingly consistent—billing expertise and skillful handling of new patient calls dominated their responses. What's fascinating is that when I recently conducted a similar survey with 100 practices, the results remained virtually unchanged after all these years. Nine out of ten dental practice executives still prioritize billing knowledge, paired with strong communication skills for patient interaction.

Drawing from my unique experience as a dental industry professional since 1995—including roles as a consultant, practice partner, and acting owner for multiple locations—I've gained uncommon insights into what makes dental practices successful. Now I'm reaching out to you: what training would best serve your practice needs? Share your thoughts, and let me help you build the front office team your practice deserves.

Schedule a demo with MaxAssist to unlock scheduleing potential here:

https://maxassist.com/book-a-demo-fortune-billing/

Join The Biller Acceleration Mentorship Wait List Here: (Only 5 Spots Left in 2025!!)

https://linktr.ee/dental_billing_coach

Would you like to set-up a billing consultation with Ericka? She would love the opportunity to discuss your billing questions and see how Fortune Billing Solutions may help you.

Email Ericka:
[email protected]

Email Jen:

[email protected]

Email Ed:

[email protected]

Schedule a call with Ericka:

https://calendly.com/ericka-dentalbillingdoneright/30min

Perio performance formula:

(D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)

Delta Dental Locum Tenens Form:

https://www1.deltadentalins.com/content/dam/ddins/en/pdf/dentists/locum-tenens-form.pdf