In this episode of Frontline Mindset, host Rob interviews Annie Tonelli, a 911 dispatcher

from Camden County, about her experiences in emergency services. Annie shares her

journey from her background in firefighting and EMT work to becoming a dispatcher,

offering unique insights into the critical role dispatchers play in the emergency response

system.

The conversation explores the challenges of call-taking, the emotional toll of handling

high-stress situations, and the importance of teamwork and communication between

dispatchers and first responders. Annie discusses the use of EMD cards, the

dispatching process, and the significance of training for new telecommunicators.

She also shares the excitement and complexities of handling fire calls, the continuous

learning required in her role, and humorous moments that bring levity to the job.

Additionally, Annie emphasizes the importance of educating the public about the 911

process and reflects on the legacy she hopes to leave as a dedicated dispatcher.