FUTUREPROOF.

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If you've seen the movie 21 or read the book Bringing Down the House, you’ll be familiar with MIT’s legendary blackjack team that inspired both the film and book. It turns out being a blackjack prodigy is not only really cool- but it can also help when assessing and managing risk in the business world. Yuchun Lee, a member of that famed blackjack team, and current CEO of Allego is here  to tell us all about it. He's led a very interesting life and now leads the company to help reps become better salespeople in our remote world. Allego is also recognized for how their enablement platform has helped train medical professionals to use the ventilators during this pandemic, which we'll talk about.

His current success with Allego and past experience with his start up Unica (sold for $500m) prove him to be an effective futurist so I wanted to have him on to discuss everything from blackjack to AI learning.

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It seems like we’re consuming news content in one form or another on a 24-7 basis, yet how much innovation has there really been with respect to how we consume that news? One of the people trying to innovate that experience is Jeremy Fisher, who previously founded Wander and sold it to Yahoo in 2014. River is meant to rethink the way we consume content across the internet. The app pulls stories and content from across the entire internet, including from publishers as well as social media and then organizes that content based on particular topics. We talk about River, the need for it, how a platform or service can prioritize content accordingly and figure out how to ethically develop a feed of news, and much more, so let’s jump right in!

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My friend Minter Dial has a new book out on leadership called, You Lead, How Being Yourself Makes You A Better Leader and I thought it would make for a terrific conversation. The premise of the book is for leaders to be more human and fulfilled, all the while delivering on results. But just how much of yourself should you be? It's largely based on his practical experience, including as an entrepreneur and running some key parts of L’Oreal’ Redken brand. Minter’s a great conversation, so I think you’re going to enjoy this one, so let’s jump right in!

 As always, we welcome your feedback. Please make sure to subscribe, rate, and review on Apple Podcasts, Spotify, Stitcher, and Google Play.

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How much time do we all spend scheduling? How is it the year 2021 and we’re all wasting time scheduling? Seriously, think about all that inefficiency. That’s why we wanted to speak to Nash Ahmed. He’s the Founder & CEO of Undock. His self-stated mission is to make the business world move with a little more synchronicity, with his first stop being managing availability. It sounds like a small thing, but it’s really not, considering time is the one thing that’s a finite resource - and 2020 saw the biggest drop in life expectancy since WWII.

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It’s no secret that the pandemic is underscoring the need for organizations to prioritize customer-obsessed leaders that arm customers with the guidance, tools, processes, and capabilities to drive successful digital transformation strategies. That’s why we wanted to turn to Lara Caimi, Chief Customer and Partner Officer at ServiceNow, the company that uses tech to transform old, manual ways of working into modern digital workflows. We spoke to Lara about the importance of workflows, what it means to be customer-obsessed, why customer retention has never been seen as sexy and why that seems to be changing, and how customer expectations are changing these days.

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Many of us have worked in corporate headquarters, satellite offices, and increasingly we've been working from home. Becoming a productive teammate to all your colleagues has been a challenge to so many of us over the last year. That’s why we had to speak to  Kevin Eikenberry and Wayne Turmel. They’re the cofounders of the Remote Leadership Institute, and in their new book, The Long-Distance Teammate, they offer readers at all levels of an organization advice for moving from team members to teammates.

What's nice about this book is that it’s prescriptive and actionable, and allows individual worker bees to take ownership of their own engagement to their work and relieve the stress and frustrations that can come from remote working arrangements - as most of us have figured out, there can be quite a few.

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2021 is one of the years with more uncertainty than just about any other in recent memory, and one of the areas people are most unsettled is the economy. That’s why we wanted to turn to Jim (AKA James) Rickards. He’s the Editor of Strategic Intelligence, a financial newsletter. He's also The New York Times bestselling author of quite a few books, including Aftermath (2019), The Road to Ruin (2016), and quite a few others. He is an investment advisor, lawyer, inventor, and economist, and now he’s out with The New Great Depression, a new book on the winners and losers in a Post-Pandemic World. We wanted to have James on because we all need a bit of guidance in figuring out the direction things will be going as we exit this pandemic period.

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In light of the events at the US Capitol, we wanted to reshare a conversation we had with historian Allan Lichtman in October. Professor Lichtman has taught at American University since 1973; famously, he created the The Keys to the White House model, which he created with a Russian seismologist (really!) in 1981. 

Lichtman's model uses 13 True/False criteria to predict whether the candidate of an incumbent party will win or lose the next election for the U.S. president, and he's been right in every election since, including Trump's 2016 win.

We spoke about Lichtman's predictions for 2020 right before Election Day, as well as how to factor new unexpected variables (say, a pandemic) into your model, and how to get better at forecasting on an ongoing basis.

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It's the end of the year - thank goodness! We thought we would celebrate by bringing you some of our favorite conversations of the past year that center on the future of diversity and inclusion.

Today's guests:

• Former diversity chief at Apple, Christie Smith (full episode here)
• Dartmouth Tuck School of Business professor Dr. Ella Bell Smith (full episode here)
• Big Think founder and CEO  Victoria Montgomery Brown (full episode here)
• Chief co-founder Lindsay Kaplan (full episode here)

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Andy Zimmerman is president of frog, a leading global design and strategy firm, and part of the Capgemini Group. Prior to joining frog, he was the managing director of Accenture New Businesses, where he launched the majority of what is now Accenture Digital. Previously, he was a managing director at idealab, one of the first and most successful incubators, and the global managing partner for ebusiness at PwC.  

On this episode we cover human-centered design and why it's so critical, how augmented reality and virtual reality will inform customer experience over the next few years, how the pandemic might change the types of experiences that consumers crave, and how to walk the fine line between being too ahead of the curve and too behind.

As always, we welcome your feedback. Please make sure to subscribe, rate, and review on Apple Podcasts, Spotify, Stitcher, and Google Play.