Gamification works by encouraging users to engage in desired behaviours, by showing a path to mastery, and by taking advantage of our human psychological predisposition to engage in gaming.
Smart marketers use it to increase consumer engagement and influence consumer behaviour. In order to achieve this, consumers should be rewarded with virtual items (like points) for specific behaviour (e.g. buying something, signing up, using the product, filling out their profile), and those virtual items should offer access to exclusive privileges and rewards, such as levels or prizes.
The Secret Sauce: Game-Like Mechanics
Game mechanics are constructs of rules intended to produce enjoyable gameplay. Think of it as basic building blocks that can be combined in interesting ways to drive an (often complex) sequence of actions in order to achieve desired results.
These typically include items such as points, badges, levels, challenges, leaderboards and the possibility to level up. These come from game-like dynamics such as rewards, urgency, pride, competition, and status-building.
Gamification’s Psychological Foundations
As Gabe Zichermann is quoted in the video, “Gamification is 75% Psychology and 25% Technology.”
A gamified system must engage the three elements of B.J. Fogg’s Behaviour Change Model (Motivation, Ability, Trigger). This means the gamified system must motivate users to do something, give them the ability to carry out the action and a trigger must be in place in order to complete the action and not have the users lose interest.
Key Motivators
- Rewards
- Loss Aversion
- Status, competition and reputation.
- Feedback
Final Thought
If you take what people love about games and apply it to other things, they become more enjoyable and fun. Gamification is a powerful tool to boost your business results – either by incorporating it in your marketing and/or product or by using it to motivate your staff. Quality of execution determines success.
“Most attempts at gamification currently miss the mark, but successful and sustainable gamification can convert customers into fans, turn work into fun, or make learning a joy. The potential is enormous.”– Brian Burke, research vice president at Gartner
A gamified application must offer a worthwhile experience; otherwise, people are not going to use it. At the same time, its success has to be measured.
Did you like this Podcast? let me know if you did, if you didn't and what you would like more of. I'm thinking about interviewing more experts in Gamification. If you have ideas on how i can interview let me know- Alex
Check out Neil Patel's Blog here: https://neilpatel.com/blog/gamification-for-better-results/