Get In The Hole

Are you tired of juggling numerous tech platforms that only seem to add costs without delivering efficiency?  

In this episode, Christa Heibel Founder & CEO of CH Consulting Group, joins us to discuss how businesses are often overpaying and underutilizing their tech stacks. With years of experience in transforming contact centers, she explains why so many companies still struggle with outdated on-premise systems and how cloud solutions are now indispensable. She shares the common pitfalls IT leaders face, especially when operations and IT aren’t on the same page.

Hear Christa talk about how her consulting approach helps businesses streamline their contact systems into unified platforms.  Tune in to learn why simplifying your contact strategy is not just about saving time but making sure you're actually getting the ROI from your technology investments. 

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Christa Heibel is the Founder and CEO of CH Consulting Group, with over 25 years of experience in the contact center industry. Starting her career as an agent in 1992, she has since held nearly every role in the field, allowing her to develop deep insights into bridging people and technology. Christa is passionate about creating experiential, rather than transactional, contact centers, leveraging AI and unified platforms to save money and foster stronger connections between brands and consumers. She has launched dozens of successful operations, generating millions in revenue while driving strategic transformation. Christa is also a recognized thought leader, dedicated to helping organizations expand and optimize their contact center solutions.

LinkedIn: https://www.linkedin.com/in/christa-heibel-48b31a20/  

https://www.linkedin.com/company/ch-consulting-group/ 

Website: https://www.replenishliving.com/

https://chconsultinggroup.com/   

Instagram: https://www.instagram.com/replenishliving/

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

Cybersecurity threats are evolving every day, and protecting your business is no longer just a luxury—it's a necessity.  

In this episode, Jessica Loomis, CEO of Infinity Insurance Partners shares critical information every IT decision-maker needs to know about cyber liability insurance. She breaks down the different types of cyber risks—ransomware, wire transfer fraud, business interruption—and how to get the right coverage for your company. Jessica walks through the key factors in selecting a cyber policy, from identifying your exposure to understanding why some insurers won’t touch certain industries. 

Learn how to navigate the cyber insurance landscape, lower premiums, and avoid the pitfalls that could leave your business vulnerable to a cyberattack.

Tune in to get expert tips from Jessica Loomis and make sure your business is protected. Subscribe now and get all the insights you need to stay ahead of the game in cyber insurance!

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Jessica Loomis, CEO of Infinity Insurance Partners, with a strong background in solution-driven risk assessments. Previously a Client Executive at Hub International Insurance Services and with nine years of experience at Liberty Mutual Insurance, she advanced to leadership roles in their Business Market Division across Arizona and New Mexico. Jessica holds a Bachelor of Science in Business Management with a minor in Project Management from the University of Phoenix. Her expertise spans cybersecurity insurance, workers compensation, non-profits, construction, retail, manufacturing, and more, making her a key resource in comprehensive risk management.

LinkedIn: https://www.linkedin.com/in/jessicaloomis/  

https://www.linkedin.com/company/infinity-insurance-partners/ 

Website: https://infinityinsurancepartners.com/team/  

Instagram: https://www.instagram.com/jraeloomis/ 

Twitter: https://x.com/comm_ins_advice  

Facebook: https://www.facebook.com/infinityinsurancepartners 

Youtube: https://www.youtube.com/channel/UCpvoDGnzpciHtMs9MOA9UrQ 

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/

Finding the perfect BPO partner can feel like navigating a maze, but it’s crucial for scaling your business and optimizing your operations. 

In this episode, Andrew Griffiths, an industry expert from Outsourced Consultancy, dives straight into what IT decision-makers need to know when choosing the right BPO provider. He covers how to evaluate BPOs based on culture fit, agent retention, and the latest tech innovations. Whether you’re looking at BPOs in South Africa, the Philippines, or beyond, Andrew shares key insights on global pricing strategies, the importance of technology in customer experience, and how the right BPO partner can deliver high-quality results at a cost-effective price.

If you're ready to find a BPO that perfectly fits your business, don't miss this episode. Hit play now and get Andrew Griffiths' expert tips to sharpen your outsourcing strategy.

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Andrew Griffiths is an expert in helping channel partners, consultants, and advisors unlock new growth opportunities through Contact Center Outsourcing (BPO) services. With a passion for enhancing both customer (CX) and employee experiences (EX), Andrew provides solutions that augment in-house teams, enabling businesses to fully leverage their SaaS investments across hybrid teams. His focus on improving business outcomes through accessible outsourcing expertise helps clients engage prospects, retain customers, and accelerate residual income. Beyond his professional pursuits, Andrew is passionate about home remodeling, design, and great coffee.

LinkedIn: https://www.linkedin.com/in/bpoforchannel/ 

https://www.linkedin.com/company/outsource-consultants-llc/ 

Website: https://www.outsource-consultants.com/  

Twitter: https://x.com/coreykot Facebook: https://www.facebook.com/OutsourceConsultants 

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/

Improving customer and agent experiences is no longer just a goal—it's a necessity.   

In this episode, Dave Watson dives straight into the most effective ways to enhance both customer and agent experiences, ultimately leading to impressive returns on investment. He discusses the rise of AI in the contact center, explaining how it’s revolutionizing customer service by streamlining processes and empowering agents with the right tools. 

Dave highlights the importance of omnichannel solutions and number branding, which ensure your calls get answered and your customers stay engaged. If you're managing or advising on contact centers, this episode is packed with actionable insights that you can implement right away.

Tune in now to take on the latest trends and technologies in the contact center space. Grab a drink, relax, and get ready to boost your business!

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Dave Watson is a seasoned contact center expert with over 30 years of experience in the industry. As the President of the National Association of Call Centers (NACC) and former CEO of Interaction Metrics, Dave has led impactful initiatives to enhance customer engagement and operational efficiency. His expertise in call center analytics and customer experience strategies positions him as a leading authority in the field. Dave’s work focuses on boosting both customer and agent experiences, driving massive ROI for the organizations he supports.

Connect with Dave:

LinkedIn: https://www.linkedin.com/in/dave-watson-b812314/ 

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

Scaling a company isn’t easy, and when you're responsible for IT, the challenges multiply fast.

In this episode, Bob Baumann, VP of IT at RoadRunner Recycling, dives into the realities of leading IT in a fast-growing company. He talks about how RoadRunner Recycling’s technology infrastructure was in shambles when he joined, with employees buying computers from Amazon and no formal processes in place. From there, he worked on scaling the company, streamlining IT operations, and implementing critical security measures like EDR and VPN solutions.

Bob doesn’t sugarcoat the challenges, explaining, “We had to onboard 65 people a month while managing everything else—it got overwhelming fast.”

Tune in now to learn how to keep your company’s IT operations on course as you grow!

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Bob Baumann is a dynamic IT leader, currently serving as the Information Technology Manager at RoadRunner Recycling since August 2020. With more than eight years of experience at Kent State University in roles such as Manager of Information Technology and Senior IT User Support Analyst, Bob has built a strong foundation in end-user support, networking, and desktop support. His advanced degrees in Enterprise Architecture and International Business from Kent State University reflect his strategic vision and technical expertise. Bob is a key force behind digital transformation and innovation, helping rapidly scaling companies like RoadRunner Recycling thrive in a technology-driven world.

LinkedIn: https://www.linkedin.com/in/bob-baumann/    

Website: https://www.roadrunnerwm.com/Instagram: https://www.instagram.com/roadrunner_modern_waste/ Twitter: https://x.com/RoadRunnerWM 

Facebook: https://www.facebook.com/roadrunnerwm    

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

Cybersecurity threats are evolving fast, and IT leaders can't afford to fall behind.   

In this episode, James Morrison, the Senior Director of Security Programs at Intelisys dives into the top three cybersecurity dangers that demand your immediate attention. He discusses the rise of financially motivated cybercrime, the importance of understanding your supply chain risks, and the critical need for managed detection and response (MDR). 

With over 30 years of experience, including his time in the FBI, James delivers practical advice that cuts through the complexity of cybersecurity. He shares the insights every IT decision-maker needs to protect their business in this rapidly changing landscape.

Tune in now and get the expert advice you need. Pour yourself a drink, relax, and hit play—because protecting your business starts here.

Top 3 Cybersecurity Dangers That Demand Attention with James Morrison

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James Morrison is a seasoned cybersecurity expert and Senior Director of Security Programs at Intelisys, with a proven track record in the IT industry. Known for his ability to distill complex data into easily understandable presentations, James is a talented speaker and leader. With expertise in Intelligence Analysis, Python, and Computer Science, along with an MBA in Technical Management from the University of Phoenix, he combines deep technical knowledge with strategic insight. James is at the forefront of cybersecurity, focusing on the top dangers that demand attention in today's ever-evolving digital landscape.

Website: https://intelisys.com/

https://txcyberguy.com/  

Instagram: https://www.instagram.com/intelisysinc/ 

Twitter: https://x.com/intelisyscorp 

Facebook: https://www.facebook.com/Intelisys/  

LinkedIn: https://www.linkedin.com/in/james-morrison-fbi-cyber-ret-cissp-mba-veteran-41198363/  

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

The metaverse isn’t just about gaming—it's about real-world opportunities. There’s serious potential in transforming virtual assets into cash.   

In this episode, Beau Button, Co-Founder and CTO of Atlas Reality, shares how their platform, Atlas Earth, is redefining the play-to-earn space. He explains how users can buy virtual real estate and convert it into actual cash, bypassing the typical Web3 hype. With over 120,000 daily active users and an expanding global presence, Beau offers valuable insights into the future of digital investments.  

Grab a drink, sit back, and tune in to discover how Atlas Reality is turning virtual investments into real-world gains.

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Beau Button is an accomplished technology executive with over two decades of experience in software development and cloud infrastructure. As the President and CTO of Atlas Reality, Inc., Beau has played a pivotal role in developing cutting-edge, location-based augmented reality platforms that are transforming the metaverse. Known for his expertise in scalable systems and a deep passion for emerging technologies, Beau is a respected leader in the tech community, driving innovation and helping users turn virtual experiences into real-world rewards.

LinkedIn: https://www.linkedin.com/in/beaubutton/   

Website: https://www.atlasreality.com/    

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

IT leadership in professional sports is a game-changer, merging technology with the thrill of sports.  

In this episode, Charles Harris Jr., Vice President Information Technology of the Tampa Bay Buccaneers, shares insights on managing IT operations in a professional sports setting. Discover how technologies like facial recognition, augmented reality, and data analytics are revolutionizing fan engagement and stadium management. Learn about the challenges and opportunities IT leaders face in sports organizations and how they leverage technology to enhance performance and create unforgettable experiences for fans.

Step into the world of IT leadership within professional sports organizations. Subscribe, like, and follow us for more insights into the intersection of technology and sports.

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Charles Harris, Jr. is a seasoned IT executive with over two decades of experience implementing and supporting technology solutions across various industries, including transportation, education, communications, and healthcare. Known for his participative and transformational leadership style, Charles excels at building high-performance teams and aligning support, budgets, and resources to achieve organizational goals. He is adept at identifying efficiency improvements and solving complex problems, driving business value, productivity, and ROI. Charles's expertise is crucial in defining the vision and strategies that enable businesses to grow across multiple disciplines, making him a key player in IT leadership within professional sports organizations.

LinkedIn: https://www.linkedin.com/in/drcharlesjr/  

Twitter: https://x.com/Buccaneers     

Instagram: https://www.instagram.com/buccaneers 

Website: https://www.buccaneers.com/    

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

Cybersecurity can often feel like navigating a maze of jargon and endless alerts. It’s time to cut through the noise. In this episode, host Nick Mulholland sits down with Josh Hazlehurst, a leading cybersecurity analyst known for making complex topics simple.

We will tackle the pressing issues facing IT decision-makers today– Josh shares his insights on tools like CrowdStrike, the pitfalls of relying solely on technology, and the significance of understanding business outcomes over just acquiring new tools. The discussion centers on effective risk management, integrating AI, and the value of a managed security approach to truly protect your organization.

Tune in to this episode to gain the insights you need to protect your business effectively.

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Joshua Haselhorst is a cybersecurity expert dedicated to helping organizations navigate the marketing hype surrounding advanced technologies. With a focus on individual use cases, Joshua ensures that the right technology and supplier support align with each client's specific needs, employing Risk Management methodologies. Specializing in CyberSecurity and SD-WAN, he cuts through the noise to provide clear, strategic guidance, empowering businesses to make informed decisions and enhance their security posture.

LinkedIn: https://www.linkedin.com/in/joshua-haselhorst-4681a412/ 

https://www.linkedin.com/company/telarus-llc/  

Twitter: https://x.com/telarus    

Website: https://www.telarus.com/   

Facebook: https://www.facebook.com/Telarus/

Youtube: https://www.youtube.com/user/telarusinc     

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/ 

The future of contact centers is here, and it's all about integrating cutting-edge technologies to improve efficiency and customer satisfaction. 

In this episode, Nick Mulholland sits down with Fred Stacey, CEO of Cloud Tech Gurus, to explore best practices for optimizing contact centers. They cover everything from integrating new technologies to the complexities of modern call centers. Fred also shares insights on AI integration and how to keep your systems running smoothly. 

Learn how companies are updating legacy systems, improving customer interactions, and streamlining operations with the right technology.

Subscribe, like, and follow us to catch all our upcoming episodes, and don't miss our exclusive events, where IT decision-makers come together to network and have fun.

Join upcoming Tech-Gofer events here: 

https://tech-gofer.com/event/

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Fred Stacey brings nearly 30 years of expertise as a user, buyer, implementer, trainer, and leader in the Contact Center software industry, offering unparalleled insights into technology acquisition strategies. A firm believer in the Entrepreneur's Operating System (EOS) by Geno Wickman, Fred applies this model to build scalable and effective businesses. Through Cloud Tech Gurus, he unites industry-leading consulting groups with cutting-edge SaaS solutions to address the challenges faced by contact center and customer experience buyers. Specializing in #CCaaS, #AI, #WFM, #WFO, #AgentAssist, and other advanced technologies, Fred Stacey is a pivotal figure in enhancing customer experience and optimizing contact center operations.

LinkedIn: https://www.linkedin.com/in/fredstaceyaincx/ 

https://www.linkedin.com/company/cloudtechgurus/ 

Twitter: https://x.com/ctgurus  

Website: https://www.cloudtechgurus.com/  

Facebook: https://www.facebook.com/cloudtechgurus/   

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Nick Mulholland is the President of Tech-Gofer, a company dedicated to empowering IT leaders with the tools and insights needed to navigate technology solutions. With over 17 years of experience, Nick has helped organizations achieve success through Tech-Gofer's award-winning procurement and deployment process. Representing over 1,000 providers, Tech-Gofer delivers tailored solutions to optimize costs, drive productivity, and foster growth. Passionate about innovation, Nick believes in technology's power to transform businesses. He hosts networking events across the U.S. to promote collaboration and learning. 

Connect with Nick Mulholland:

Facebook: https://www.facebook.com/techgofer

LinkedIn: https://www.linkedin.com/in/nickmulholland/

https://www.linkedin.com/company/tech-gofer/