GlideChat

In this episode of Glide Chat, join Michael Lombardo, CEO of GlideFast Consulting, as he sits down with Top Tanti, Service Delivery Manager and ServiceNow architect at GlideFast. Top shares his journey into the world of ServiceNow, starting as an intern and evolving into a key player in customer service management (CSM) implementations. Discover the ins and outs of ServiceNow, the endless pursuit of knowledge, and the satisfaction that comes from solving complex problems. Top also provides insights into the thriving culture at GlideFast, where teamwork, support, and a family-like atmosphere create an environment conducive to professional growth and success. Tune in for an engaging discussion about ServiceNow expertise, career development, and the unique dynamic at GlideFast.

Join us in this episode of GlideChat as Alex Darby, Director of Training, provides a behind-the-scenes look at GlideFast Consulting University (GCU), a program shaping individuals into skilled ServiceNow professionals. Learn about GCU's evolution from CloudPires, the three-stage learning approach, and the real-world projects students tackle. Diana, Training Program Manager, Derek, GCU instructor, and Matt, Service Delivery Manager, share their experiences, emphasizing the program's significance in fostering community and unleashing creativity. If you're ready for a career change or to venture into the tech world, don't miss this chance to explore GCU's transformative journey. Apply now at glidefast.com and be part of the next wave of ServiceNow experts!

Join GlideFast CEO Mike Lombardo and Lead Architect Travis Toulson as they discuss GlideFast’s new app development initiative, GlideFast Labs. Designed for members of the ServiceNow Community, GlideFast Labs invites you to collaborate with our team of experts to develop highly innovative solutions and custom applications.

Join seasoned developers Sarah Tolson and Megan Ahrens as they explore the world of Service Portal, discussing its flexibility, the freedom it offers, and the value of design in creating unique user experiences. Tune in to hear about their favorite projects, the future of Service Portal, and some entertaining stories from their experiences. Plus, get practical advice for clients to ensure a successful Service Portal implementation. Whether you're a ServiceNow enthusiast or just curious about service portals, this episode offers valuable insights and tips.

Join GlideFast CEO Michael Lombardo, Chief Solutions Officer Mike Yee, and Lead Architect Travis Toulson, boasting a collective 30+ years of ServiceNow expertise. Delve into the intricacies of ServiceNow Roadmaps and Implementation strategies as they share invaluable insights to empower customers in building adoption and maximizing ROI on their ServiceNow journey. With a commitment to understanding each client's unique business needs, the discussion unveils the tailored approaches employed by GlideFast to implement the right ServiceNow products seamlessly into diverse processes.

In this episode of GlideChat, Mark Harper, a Solutions Consultant at GlideFast, leads a discussion on configuration management and the crucial role of the CMDB in the ServiceNow platform's foundation. Joined by Ashley Snyder, a Senior Technical Consultant, and Paul Group, the Director of Solutions Consulting at GlideFast, they share insights into their experiences with customers and the challenges surrounding CMDB implementation. The conversation covers topics such as the evolution of discovery tools, the importance of recommended fields, and the recent introduction of the Agent Client Collector for endpoint visibility. They also delve into the significance of maintaining a healthy CMDB, utilizing the Service Graph Connectors, and leveraging the Health Dashboard for continuous improvement. Throughout the episode, the hosts provide valuable perspectives and practical tips for organizations striving to enhance their configuration management practices in ServiceNow.

In the inaugural episode of the GlideChat podcast, Mike Lombardo, CEO of GlideFast Consulting, introduces the Quebec release's new feature, "Universal Request." He discusses this functionality with ServiceNow experts Ashley Snyder and Josh Brostoff. Ashley elaborates on how Universal Request streamlines the end-user experience by providing a single ticket number, eliminating confusion caused by multiple record types. The discussion delves into previous solutions like "Interactions" and "New Call," highlighting their limitations. Ashley demonstrates Universal Request's capabilities, emphasizing its potential to enhance both customer and fulfiller experiences. However, potential challenges are noted, such as the need for process maturity and adjustments for existing customers with established configurations and automation.