Join us in another episode of GlideChat as Michael Lombardo, CEO of GlideFast, and Josh Brostoff, AVP at GlideFast, dive into the world of customer service. In this engaging conversation, they discuss their passion for customer service, the importance of putting customers first, and the need for improving customer experiences. They explore topics such as automation, virtual agents, customer support playbooks, and the impact of social media on customer feedback. Discover how ServiceNow's Customer Service Management (Customer Workflows) is revolutionizing the customer journey, and get insights into the future of CSM (CWF) and the broader field of customer service. Don't miss this enlightening conversation that delves into the strategies and technologies behind providing exceptional customer support.

Join Michael Lombardo, CEO of GlideFast Consulting, and the legendary David Nottingham, Solutions Consultant extraordinaire, as they share insights from their incredible journey in the world of ServiceNow. Broadcasting from a picturesque Montana setting during a company gathering, they reflect on the unexpected joys of teamwork and the dynamic culture at GlideFast. In this episode, Michael and David delve into their experiences in the IT service management realm, from early encounters with platforms like Maximo to the transformative power of ServiceNow. David takes us through his career, sharing stories of his initiation into the world of IT service management during the space shuttle program and later navigating the challenges of selecting the right tool in the healthcare sector.

In this episode of GlideChat, join Mike Lombardo, CEO of GlideFast Consulting, as he sits down with Mo Unwala, Senior Architect at GlideFast, to discuss their experiences at the incredible GlideFest. Mo shares insights into the seamless organization of the festival, celebrating the success of the GlideFast team. The conversation takes a deep dive into HR within the ServiceNow platform, exploring its unique challenges and advantages. Discover Mo's favorite aspects of HR, from its distinctive architecture to the often-overlooked but crucial onboarding process. Gain valuable insights into HR adoption, challenges faced by HR departments, and the transformative power of digitalization. Don't miss Mo's personal journey and reflections on being part of the GlideFast family. Tune in to this episode for a captivating conversation on ServiceNow, HR, and the vibrant culture at GlideFast.

Join Mike Lombardo, CEO of GlideFast Consulting, in another engaging episode of GlideChat, where he sits down with the dynamic Paul Grupe, VP of Solutions Consulting. In this candid conversation, they explore the challenges organizations face when transitioning from legacy systems like Remedy to the innovative world of ServiceNow. Paul shares valuable insights into the hurdles of change, emphasizing the importance of openness and willingness to adapt. As they discuss the scenic backdrop of GlideFest 22 in Montana, Paul reflects on the incredible journey of growth within Glide Fast and the unique family atmosphere that keeps him inspired. Discover the passion for positive transformation and cultural unity that drives Paul and the entire GlideFast team. Tune in for an insightful and genuine exploration of leadership, change, and the thriving culture at GlideFast.

In this special edition, Michael Lombardo, CEO of GlideFast Consulting, engages in a lively conversation with Melissa Hill, SDM and Senior BPC at GlideFast. Join them as they share their experiences at GlideFest in Montana, soaking in the sun and discussing the collaborative spirit that makes Glide Fast truly exceptional. Discover how Melissa transitioned from studying anthropology to finding her passion in IT and service management. Gain insights into the challenges faced by clients during transitions and how ServiceNow's powerful platform provides solutions. From cold plunges to winning the BPC championship, explore the fun side of GlideFest and the strong sense of camaraderie that defines the GlideFast family. Tune in for an inspiring talk on teamwork, problem-solving, and the exciting journey of continuous improvement at GlideFast.

Step into the Montana wilderness with Mike Lombardo, CEO of GlideFast Consulting, as he sits down for an unforgettable chat with Mat Barter, Chief Delivery Officer at GlideFast. Against the breathtaking backdrop of Bozeman, Montana, Mike and Mat discuss the vision behind GlideFest, an event designed to bring the entire team together for both fun and collaboration. Dive into the excitement of zip-lining, mountain biking, and fly fishing, all while exploring the unique blend of work and play that defines this extraordinary gathering. Mat shares insights into the power of face-to-face interaction, the passion fueling conversations, and the collaborative spirit elevating every department and center of excellence. From the incredible hackathon to the unforgettable experiences, join the conversation on building bonds, fostering innovation, and making GlideFest an annual tradition. 

In today's conversation, Mike Lombardo, CEO of GlideFast, sits down with Jessica Wine, VP of ServiceNow at OwnBackup. Join them as they reminisce about their last encounter in Vegas and dive into the world of data protection in the cloud. Jessica sheds light on OwnBackup's innovative approach to ensuring business continuity, managing access controls, and addressing security posture management for companies using cloud applications like ServiceNow. Discover the buzz surrounding OwnBackup, their guerrilla marketing tactics, and how they've become a trusted name in the ServiceNow community. Jessica shares insights on the shared responsibility model, the importance of storytelling, and the multi-faceted strategy driving OwnBackup's success. Don't miss this engaging conversation about data security, best practices, and how OwnBackup is making waves in the cloud space.

In this episode of GlideChat, host Michael Lombardo sits down with Adam Mason, VP of Strategy at GlideFast Consulting. The dynamic duo reminisce about their early days working together, sharing anecdotes from their experiences, including the memorable go-live at a major hospital. They explore the evolution of the ServiceNow space, discussing market trends, industry plays, and the platform's potential for revenue generation. Adam provides insights into the future of ServiceNow, touching on topics such as RPA, personalization, and the ever-advancing capabilities of the platform. Join them for an engaging discussion that blends nostalgia with a forward-looking perspective on the thriving world of ServiceNow. 

Join us for another thrilling episode of GlideChat as Michael Lombardo and Aaron Johnson, GlideFast's CTO, take a trip down memory lane. From their early days at Partners Healthcare to being pioneers at GlideFast, they share stories, insights, and a few laughs. Discover the secrets behind GlideFast's success, the evolution of ServiceNow, and why teamwork and a culture of shared knowledge make all the difference. Buckle up for a journey through IT history, growth, and the unique spirit that defines GlideFast.

GlideFast's UX/UI Lead Tim Engstrom joins the co-creators of GlideHits, Meghan Ahrens and Lauren Toomey, as they unravel the secrets behind GlideHits. What is GlideHits, you ask? It's more than just a service portal—it's the culmination of design brilliance and innovation. Learn how they built it on ServiceNow, showcasing their greatest hits and portal designs that leave a lasting impression. Discover the value of design in the ServiceNow ecosystem, and get ready for insights on the future of GlideHits, including UI Builder integration and custom widgets. Whether you're a ServiceNow enthusiast or a design aficionado, this episode is a must-listen.