Matt Report

Go slowly as fast as you can

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Ben Fox co-founder of FlowPress, WPUniversity.com and Sidekick.pro shares smart ideas about pricing, building a team and having a greater vision for his new product offering.

  • Embrace and address the challenge of pricing your new product by talking directly to your prospective customers to fine tune your offering to the needs of your different customer segments.
  • Build a successful, sustainable product by finding engineers that are dedicated to your project and will stick with you for more than just the product launch.
  • Even if you start building a product around needs in the WordPress universe, consider if your idea has application beyond the WordPress circle.

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    What happened during the conversation between Matt and Ben
    (times correspond to video)
    2:10 What’s happening with WPUniversity?
    3:30 How do you balance your time between client services, product development and new business development?
    5:10 What was the genesis of the idea for Sidekick Pro?
    6:55 How did you set up your partnership?
    8:40 What is it like working in an business incubator or accelerator?
    11:20 What kind of advice did you get from the accelerator group when WPEngine contacted you?
    13:00 How are you setting the pricing for Sidekick Pro?

    It’s easier to price on the enterprise level

    15:45 How are you getting feedback from customers?

    17:30 How are you balancing/managing the customer’s requested features?
    19:10 How are you using PivotalTracker to manage your process?
    21:45 What is the biggest benefit to using PivotalTracker
    23:40 How did you fairly assess what your team was capable of?
    28:30 Why is it important to use a Service Level Agreement with clients?
    32:00 What is a good way to craft a Service Level Agreement to use with your clients?
    36:30 How much detail do you put in your statement of work (before the deposit is paid)?
    41:15 How did you decide to reach beyond WordPress with Sidekick Pro?
    47:00 What is planned for the EastMeetspress event?
    [contact-form subject=’SLAs and contracts’][contact-field label=’Name’ type=’name’ required=’1’/][contact-field label=’Email’ type=’email’ required=’1’/][contact-field label=’Let me know when there is a Matt Report ProCast available about creating service level agreements and contracts’ type=’checkbox’ required=’1’/][/contact-form]

    Resources

    Ben Fox @benjaminefox

    email: [email protected]
    Sidekick.pro
    FlowPress (there is no website)
    WPUniversity.com
    New Rainmaker
    LeadPages
    Event: East Meets Press
    Trello
    Teamwork
    PivitalTracker
    Freshdesk
    Wave Accounting
    Leadin

    Acronymns Used

    SLA: service Level Agreement

    MRR: monthly recurring revenue
    SOW: statement of work

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