Data-driven doesn’t mean robotic.

In fact, using data in client experience and employee engagement actually helps you understand people more deeply. By leveraging data, leaders can make informed decisions while keeping the human connection at the forefront.

In this episode, Resultant CEO Greg Layok shares his leadership experience and the importance of data-driven approaches. He emphasizes the necessity of putting people over processes in management, and he advocates for Agile principles as guiding principles for behavior, trusting teams, and providing them with the autonomy to excel.

In this episode, you will learn:

• How using data enhances empathy and inclusivity in decision-making
• How embracing an exploratory mindset in business leads to innovation and growth
• How prioritizing people over processes is critical to effective leadership