Hard Shop Life

In this episode G-Man shares his story to glory at a store that was rejecting his serious efforts to redevelop the culture of a broken department.  G-Man and Coach J examine how a mindset to improve people’s lives can outweigh and break through the “comfort culture” of mediocrity that stifles high performance.  Listen to how you can apply these techniques to improve the relationships and respect you will gain with your people.  This episode will enhance the overall performance of your team and get you closer to achieving the goals you’ve set for your business.

“Parts is always unwilling to work with the advisors. Sometimes we just need a break on the price to make the deal happen”

“Those service advisors only know one thing, you have to discount my parts to sell the job. Its weak and someone needs to do something about it!”

Does any of that sound familiar? If you work in a car, truck, or motorcycle dealership you have heard a version of this.

Is this true?

The truth is neither side knows the others struggle. That is a shame and should not be allowed to continue. On this episode we discuss ways to understand to be understood.

In this episode of Hard Shop Life we talk about how many racks your technicians need.

When I was coming up in this business I never had more than 1 rack. It wasn’t until I started traveling the country, from service department to service department, that i learned a technician could have more than 1.

How many do your technicians have?

In this episode we talk about a fight between a service advisor and a technician. This episode is about more than just a fight between coworkers. This happens because of elevated tension that is not dealt with by the leader.

The life of a technician can be a hard one. Scrapping for hours every day, spending your time to do free inspections hoping you service advisor sells it, and then your part does not come in and you can’t finish that big job you needed for this payroll. This can be a lonely and frustrating position in the dealership. You have to count on everyone around you to perform at a high level so you can just turn a paycheck. All that frustration can build up over time, especially when no one even says hi to you unless you did something wrong. That why I was not surprised when by this fight broke out.

The technician is not the only pressure-cooker ready to explode. The advisor life can be equally as stressful. The days are long and the pressure is high. You have the daily pressure to perform, angry customers coming at you all the time, and then you have a technician that is taking to long on a job. All of this is a recipe for disaster.

Now imagine these two forces of frustration come together at the peak of their pressure… POP! they blow their tops.

Listen to how we suggested it be handled and how the leader can prevent it.

GMan

In this episode we talk about a fight between a service advisor and a technician. This episode is about more than just a fight between coworkers. This happens because of elevated tension that is not dealt with by the leader.

The life of a technician can be a hard one. Scrapping for hours every day, spending your time to do free inspections hoping you service advisor sells it, and then your part does not come in and you can finish that big job you needed for this payroll. This can be a lonely and frustrating position in the dealership. You have to count on everyone around you to perform at a high level so you can just turn a paycheck. All that frustration can build up over time, especially when no one even says hi to you unless you did something wrong. That why I was not surprised when by this fight broke out.

The technician is not the only pressure-cooker ready to explode. The advisor life can be equally as stressful. The days are long and the pressure is high. You have the daily pressure to perform, angry customers coming at you all the time, and then you have a technician that is taking to long on a job. All of this is a recipe for disaster.

Now imagine these two forces of frustration come together at the peak of their pressure… POP! they blow their tops.

Listen to how we suggested it be handled and how the leader can prevent it.

GMan

We built the podcast for the hard working men and women of the Automotive, Trucking, and Motorcycle community. Our goal is to pass on all the information and knowledge we have collected, and continue to collect, over our 50 combined years in this industry.

This podcast is like no other. We will be sharing tips, ideas, and strategies for every position in the service and parts side of our industry. Service Advisors, Parts Team, Service Technicians, Service Managers, Parts Managers and Support staff… This podcast is for you!

To understand this business you have to work in it. It’s hard to explain to anyone else. That’s why we are here…to share our stories and YOURS! To create a community of people who understand this can be a HARD SHOP LIFE!

We built the podcast for the hard working men and women of the Automotive, Trucking, and Motorcycle community. Our goal is to pass on all the information and knowledge we have collected, and continue to collect, over our 50 combined years in this industry.

This podcast is like no other. We will be sharing tips, ideas, and strategies for every position in the service and parts side of our industry. Service Advisors, Parts Team, Service Technicians, Service Managers, Parts Managers and Support staff… This podcast is for you!

To understand this business you have to work in it. It’s hard to explain to anyone else. That’s why we are here…to share our stories and YOURS! To create a community of people who understand this can be a HARD SHOP LIFE!