Hard Shop Life

In part 2,  Coach J tries to flip the script on Ben by putting the example into a Variable Ops scenario.  Again,  both GMan and Ben share their intense opinions on how leaders should lead.  Ben gets pi$$ed when Coach J and GMan make the excuse of stereotyping the younger generations as “millennials…They’re just millennials.”  All three finally agree on one thing about the young manager, he needs to follow the lessons of leadership and hierarchy.  Last,  the GMan finally confesses to one last thing.  Hint…Ben HATES participation ribbons.

In this part 1 of 2 series episode,  Coach J and the GMan are joined by a special guest Ben Dykstra (aka. Professor Ben) from Dealershiplife.org.  They get into the WEEDs about how a newly promoted millennial service manager has a mindset that resonates empathy in Coach J.  Speaking of Weed, what did they do with it when it was found?? Ben and GMan double team Coach J and don’t accept any excuses.  Ben, a millennial,  drops age old wisdom on hard work and overcoming adversity as a stereotyped millennial.

Coach J fears that the content, that is ready for release, isn’t good enough – Don’t Worry.  The Content is great – That sparks action for the GMan.  In this episode we talk about doubt and fears of moving forward.  We desire improvement and progress but do we (insert question emoji here)?  What happens to JDI’s customers actually happens to JDI.  GMan and Coach J talk about what they do when encountered with their own problems and what they do to help and save their clients from setbacks.  Use the 3-1-2 method and Be Fearless!

GMan tells Coach J that he would’ve FIRED him if he knew about this…Coach J confesses something to GMan that would have forced GMan to FIRE Coach J as an advisor – Listen and find out! In this episode Coach J and GMan talk about the power of price compared to customer experience.  Do customer’s forgive you more if the price is discounted? Is your competitor’s 1976 alignment rack priced at 35% cheaper than your NEW technologically enhanced alignment service, the same quality?  All these things are discussed in this shocking episode.  

“Sell the pieces”, They said. “The car will tell you what you need”, They said. “You have lifetime fluid”, they said.  Coach J and GMan tackle the Ala Carte of selling services to the customer.  They’ve researched and spoken to the people.  Here’s what they’ve said, “What happened to my 30k, 60k, and 90k service packages?”, “I knew to prepare for what was needed”, “Now, I am just confused”. We in the dealer world have fallen victim to the fear of fast lubes and manufacturers telling us that they want ala carte options for the customer and to sell off multipoints.  What happened to giving the customer what is easy and comfortable to them?

In this Episode,  Coach J and The GMan go head-to-head on a powerful topic, Winning vs The Winner.  One believes that winning is when the department WINS.  Winning is when the team WINS.  That makes a WINNER.  The other believes that winning is playing the game at a high output level and getting results along the way.  What team are you in?  Team J or Team GMan!  Also,  GMan finally admits WHO the GOAT QB really is. HINT: Coach J was right all along.

On this episode Coach J and the GMan explore what happens when your top performer becomes your boss! When you have a team member that you can live without you run the risk of that person becoming entitled. That entitlement can turn a good employee into a bully and eventually into the person that makes the rules. You can avoid this by building a team rather than just having one or two superstars.

Coach J was one of the most award winning and highest performing service advisors in the business. G-Man says that Coach J had was born with a natural talent to perform while he had to be trained on a system to win on the service drive. In this episode, G-Man and Coach J share their secrets and the secrets of the most successful Millionaire Service Advisors in our industry. They will share how Millionaire advisors use 3 different things to gain trust with their customers and how it’s made them way more money than 90% of their friends.

In this episode, Coach J shares how much he’s failed when using one of these two methods of leading people. G-Man dissects WHY Coach J failed to lead people and get the results he wanted when using this failed technique. Listen and learn how using one or both of these approaches, in a strategic way, WILL have a direct effect on your department’s performance. They’ll tell you how you can apply it…TODAY.

G-Man tricks Coach J into thinking that this episode is about “ducklings following the duck.”  Coach J is sadly mistaken only to be enthralled by its eye-opening message.  G-Man “peels the onion” of this psychological twister on how managers misunderstand and FAIL to perform at a higher level because they fail to follow this one thing.  In this episode,  Coach J and G-Man will give you this one tip that will improve your relationship with your leader AND give you more freedoms to elevate your profits.