In this episode, Coach J and The GMan discuss the concept of flow and its impact on shop efficiency and effectiveness. They emphasize the importance of identifying bottlenecks in the system and addressing all aspects of the problem. They also discuss the challenges of implementing video MPIs and the need to understand how it flows … Continue reading #075: How Proper Flow Can Affect Your Department and Your Life

In this episode, Coach J and The GMan dive into the concept of ‘enough is enough’ and in various aspects of life and business. They explore the desire for growth and improvement, the importance of a sustainable system to support growth, and the need for effective communication between advisors and managers. They emphasize the importance … Continue reading #074: When is Enough Enough?

In this episode, Coach J and The GMan attack the age old conflicts between the parts and service departments. The lack of communication and understanding between these two departments often leads to frustration and tension. The parts department’s margins and the importance of turning inventory are discussed, highlighting the financial constraints they face. The conversation … Continue reading #004: HSL Best of Episode: Parts vs Service

In this episode, Coach J and The GMan explore the importance of consistency and standardization in customer service. The hosts discuss their experiences with exceptional customer service and the impact of consistent policies and systems. They draw parallels between the automotive industry and other industries, such as dentistry, in terms of customer experience and software … Continue reading #073: Consistency vs Exceptional

In this episode,  Coach J and The GMan have a roundtable discussion with some special guests around the concept of Do The Work.  GMan shares how Coach J and his Do The Work speech inspired him and others during a meeting of automotive professionals.

In this episode, Coach J and The GMan discuss the importance of evaluating the people we rely on, and whether we are seeing them through rose-colored glasses. They explore the concept of becoming results blind and the biases that can cloud our judgment. They emphasize the need for clarity and self-reflection to ensure that we … Continue reading #072: Are You Results Blind?

In this episode, Coach J and The GMan discuss customer buying psychology. Marketing your service as “the cheapest” never turns out the way you want it to. You may believe that with a lower price, you’ll get more customers and make up for the discounted rate, but in reality, to achieve that lower rate, you … Continue reading #002: HSL Best of Episode: Do Customers Buy Only on Price?

In this episode of Hard Shop Life, the hosts discuss the importance of maintaining momentum and hitting metrics in the automotive industry. They emphasize the need for leaders to provide tough love and reflection to their teams when performance starts to slip. They also explore the concept of working smarter, not harder, and the importance … Continue reading #071: Survive or Die

Coach J and the GMan dig deep into their toolbox to bring four significant tools they use to help dealerships daily. Number One on the list is not a mystery; it’s our favorite topic, ELR. In this episode, the guys look at ELR in a way that may change how you look at your ELR. … Continue reading #070: 4 Things to Massively Improve Your Profits

In this episode, Coach J and the GMan talk about how managing employees is like any other relationship in your life. We approach it much like dating or being married. We care deeply for them even when it’s not working out. We make excuses like “we don’t want to hurt them” or “they are such … Continue reading #069: The BAD Breakup