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In this episode, I dive into the heated Reddit thread that’s got the MSP world buzzing — is NinjaOne offshoring support, and is it affecting quality?

We break down:

The original claims made by a frustrated NinjaOne user

The company’s response (straight from their CEO and SVP of Strategy)

What the MSP community is really experiencing

And my take on whether NinjaOne is still worth your time and trust

While the product itself is still top-tier, the real concern is about transparency, trust, and whether the shift in support is a warning sign of things to come.

If you're an MSP evaluating RMM tools — or already using NinjaOne — this episode is for you.

Let’s talk about what matters most: support you can count on when your clients need you most.