What if tenant problems weren’t solved with calls—but with clear expectations from day one?

In this episode, I sit down again with Cory Friedman to explore the art of tenant management and how landlords can avoid most conflicts before they even start. Cory shares why detailed lease annexes and building rules are essential, how setting expectations upfront creates healthier relationships, and why responsiveness is the number one tool to de-escalate unreasonable requests.

We dive into the systems behind managing over 2,000 units, from work orders to accounting, and how Kompas Property Management software was built to turn daily headaches into streamlined workflows. Cory also opens up about his entrepreneurial journey—what he’s learned from failure, why he built Kompas as an operator first, and how mindset makes the difference when scaling both a company and a portfolio.

Tune in to learn why tenant management is really about trust, structure, and accountability—and how the right systems can help you grow with confidence.

—

Tired of spreadsheets and admin headaches in your rental business?

If you're a real estate investor looking to simplify operations and grow your portfolio, Kompas is your new best friend. This all-in-one property management and accounting software helps you automate the tedious stuff—like receivables, renewals, and leasing—so you can focus on creating value.

Boost your cash flow, improve your NOI, cut down back-office work, and scale with confidence.

👉 Visit www.kompaspm.com to sign up and get your time back.

—

SUPPORT US ON PATREON! 

patreon.com/realestateeffect and become a part of our real estate family! You’ll get access to exclusive content, monthly virtual meetings [Ask me anything!], special events, and more!

And please subscribe to the show, share it with a friend and send us feedback. Visit www.realestateeffect.ca and follow me on IG @monsaxel

—

Connect with Axel Monsaingeon:

Linkedin - https://www.linkedin.com/in/axel-monsaingeon-42577b28/ Website - https://www.realestateeffect.ca/ Facebook - https://www.facebook.com/realestateeffect/ Instagram - https://www.instagram.com/veryrealestateeffect/ Youtube - https://www.youtube.com/channel/UCc8EYrmO1aVvVIgwT7AfNFw

—

Do you have any questions about your real estate journey?

Whether you're curious about navigating the complexities of development projects, dealing with financial challenges, or anything in between, I’m here to delve into the topics that matter most to you. 

I invite you to submit your questions by visiting our website at https://www.realestateeffect.ca/ and clicking on the 'Send Voicemail' widget on the right side.

Your inquiries will help shape our upcoming episodes, ensuring we cover the real estate issues you're most interested in.