In this wide ranging discussion, I ask Heather Haugen, Chief Science Officer at Atos, for examples of where she sees organizations managing change well and not so well.  Along with those examples, she offers a partial look into Atos’ programmatic approach to change in healthcare and suggestions on how to make a leader’s communication more effective during the change and after.  

We also dive into the topic of gaining end user buy-in for your project in the ever changing digital workplace and how you can do so while end users are distracted by everything going on in the world today.  Then, I also ask Haugen if we really have time to execute a thoughtful, programmatic approach to change management the way they’ve learned is most effective.  

Learn more about Atos: https://atos.net/en-na/north-america/healthcare

The importance of a strong IT foundation has become apparent during this COVID-19 crisis. In order to quickly roll out telehealth, contact tracing, remote working and patient screening technologies, healthcare organizations need to have a robust, IT infrastructure. But what elements are needed? And should CIOs be concerned about the “IT spaghetti” that could result from rapid implementation of new technologies?  

The short answer from Mike Riley, US Vice President of Healthcare, Government and Education Sales for Logicalis is "Forget about it - just focus on delivering the best care possible to your patients and the community. When this pandemic is over, that's the time to take inventory and re-align everything with your strategic plan. Priority one is patients."  

Watch the video to learn more about: 

* What providers are investing in now in terms of healthcare IT 

* Why helping the clinical side understand the value of IT is key to getting your project green lit 

* Where healthcare organizations are investing in technology infrastructure  

Learn more about Logicalis: https://www.us.logicalis.com/

From ‘distraction therapy’ to providing educational content at a patient’s ‘medical moment of epiphany’, display devices within a hospital are capable of engaging patients in ways that have a real clinical impact. Jeff Fallon, Chairman & CEO of eVideon Healthcare, a technology company that makes smart devices for patient engagement at the bedside, believes these types of platforms have become a necessity rather than an amenity.   

Watch our interview with Fallon and learn: 

* What distraction therapy is and why it's important 

* Why patient experience needs to be thought of as an outcome rather than a goal unto itself 

* What has changed the most in the past year in terms of patient engagement 

* What technologies, other than telehealth, we will be talking about in 12 months  

Learn more about eVideon here: https://www.evideon.com/

The COVID-19 pandemic is changing the landscape for physician practices. A brick-and-mortar only approach is no longer going to be a recipe for success going forward. Greenway Health is an EHR vendor that works closely with physician practices. They see several key changes coming and are working to help their customers prepare: 

* Hybrid in-person and telehealth visits (maybe after hours, maybe mixed together with in-office) 

* Staff working in shifts in order to reduce the risk of transmission and to match to the workload. 

* Flexible licensing and log-in models to reflect the change in how physician practices will need to operate  

Watch this interview with Dr. Geeta Nayyar, Chief Medical Officer and Kali Durgampudi, Chief Technology & Innovation Officer of Greenway Health to learn more.   

Learn more about Greenway Health: https://www.greenwayhealth.com/

Cloud has become a reality.  In this Dell Technologies Healthcare Multi-Cloud interview with David Sarson, Global Alliance Manger, Healthcare Multi-Cloud and Clark LeFavour, Senior Director, Systems Engineering, we learn how healthcare organizations can more effectively leverage cloud technologies.  

We look at the impact of COVID-19 on cloud adoption and discuss important topics like ensuring that your cloud infrastructure is secure.  Plus, we discuss the issue of latency and why it's important in healthcare to have a multi-cloud approach that ensures your infrastructure can support the response times needed to provide timely information at the point of care with no delay.  We also discuss how to create an effective cloud strategy to prepare you for future challenges that come to healthcare.  

Learn more about Dell Technologies: https://www.delltechnologies.com/Healthcare

A global perspective is particularly valuable during this pandemic as other countries are further ahead on their COVID-19 journeys than we are. If we keep our minds open, we can learn important lessons, including how to keep patients at the center of their care despite the pandemic. Dr. Michael Dahlweid, Global Chief Medical Officer & VP Healthcare/LifeScience at DXC Technology has a unique world view of COVID-19 and healthcare in general.  

Based in Switzerland, Dr. Dahlweid and the team at DXC have worked with many government and healthcare organizations in China, Australia, UK, Sweden and the US. What they found was a common need for healthcare authorities to be able to engage patients on a massive scale. To do that you need a solid technology infrastructure and a focus on the patient. Dr. Dahlweid learned important lessons from their work in China in the early days of the pandemic and took those lessons to other countries.   

Watch this video to learn: 

* How communication infrastructure is so important during a pandemic  

* How DXC helped create the ability for at-home COVID-19  tests 

* Why we need to move quickly to address the next wave of the pandemic - the patients who have had their procedures delayed due to COVID-19 

* What existing technologies could be stitched together to create a seamless patient experience even while isolating at home 

* Why we might need “AI certifications” in the future, like what we have for physicians  

Learn more about DXC Technology: https://www.dxc.technology/

IoT is here to stay. Smaller devices and more intelligent sensors, combined with the advent of 5G, are ushering in a new era of patient-generated data. Intelligence at the edge also opens the door to distributed Artificial Intelligence (AI) and analytics. When building out your Edge and IoT ecosystem – both at the hospital and at the patient’s home – how should cybersecurity tools be incorporated to avoid unauthorized access? With new access points being introduced, how can security blueprints be designed proactively– rather than being an afterthought?   

In this discussion, learn from our amazing panel of experts: 

John Lynn (@techguy) 

Mitch Parker (@mitchparkerciso) 

Wendy Bohner (@WBohner) 

Grace Cordovano (@GraceCordovano) 

Steve Lazer  (@Lazer_Epic)  

Learn more about Dell Technologies: https://delltechnologies.com/Healthcare

One of the most prominent “silver linings” of the COVID-19 crisis has been the rapid adoption and acceptance of telehealth tools. But as healthcare organizations rush to implement these platforms, they may be making themselves vulnerable to improper access and cyberattacks. Experts from LexisNexis and BridgeCare Health Network say that a whole-team approach is needed to address the challenge. 

Watch and hear how:  

* Identity management needs to be more than just usernames and passwords 

* Telehealth represents thousands of new access points and needs serious security consideration 

* New vendors, new devices, new software, and new “middlemen” are all contributing to an increased risk of fraud 

* Why EMRs are more at risk than systems that house social security or credit card fraud 

* “Zoom bombing” is just the beginning of greater security concerns 

Learn more about Lexis Nexis: https://risk.lexisnexis.com/

A confluence of four factors laid the groundwork for a telehealth renaissance: 

1. Canceling of all non-essential healthcare 

2. Physical distancing and stay-at-home orders 

3. Reimbursement parity between telehealth and in-person visits 

4. Suspension of HIPAA Penalties for telehealth during COVID-19  

Dr. Betty Rabinowitz, Chief Medical Officer at NextGen Healthcare, believes that telehealth will have a profound impact on ambulatory practices. Everything from office design, staffing levels, staff skill sets and patient experience will be different in the aftermath of COVID-19 and the rapid adoption of telehealth.   

Watch the full interview to learn: 

* How physician practices are (or aren’t) adopting telehealth differently than hospitals 

* Why staffing ratios and skill sets will be changing in the near future 

* How the demand for convenience will manifest post-COVID-19 

* Why the adoption of telehealth will go much smoother than EHRs originally did 

* Why telehealth can’t solve everything  

Learn more about NextGen: https://www.nextgen.com/

Asset tracking and secure identity management has always been important in healthcare, but it has become even more important amid the current pandemic.  In this interview, Healthcare IT Today sits down with Sheila Loy, Director, Healthcare Segment Strategies at HID Global, to talk about these two important subjects.  

Learn more about HID Global: https://www.hidglobal.com/healthcare