Listening to customers is always a good thing, especially during the pandemic. TigerConnect had carefully laid product plans at the beginning of 2020, but all that went out the window when COVID-19 hit. Smartly, the company listened to feedback from their customers and made the decision to focus exclusively on delivering on their planned Telehealth product (TigerTouch) and halt all other development. It wasn't an easy decision, but it was the right thing to do for their customers. Watch this interview with Phil Leung, Vice President of Product at TigerConnect as he explains how that decision was reached and how the team adapted to that decision.   

Learn more at: https://tigerconnect.com/

The Health IT landscape changes quickly and despite what insiders want to believe, not every technological advancement is well received by clinicians and patients. EHRs, for example, are a blessing and a curse for clinicians. Portals were loathed initially by patients. Finding and deciphering the winning trends in Health IT is tricky, but Jane Sarasohn-Kahn seems to have found a way.   

Jane has been a healthcare technology champion for over 20 years and has a unique perspective on where Health IT is headed. She has the uncanny ability to see beyond the headlines to the underlying trends in technology, society, politics, finance and even entertainment that are shaping healthcare today. In this interview, Jane shares her creative process and how she got started in healthcare.   

Learn more about Jane: https://healthpopuli.com/

The Digital Front Door of healthcare is changing and how we integrate virtual care is going to have a big impact on every healthcare organization.  In this virtual meetup hosted by Dell Technologies, we led a discussion on how to know which patients to engage in virtual care, the best way to engage with patients, and how to measure the effectiveness of the engagement.  

Thanks to our panelists: 

* Steven Lazer, Global Healthcare CTO at Dell Technologies 

* Pete Stevenson, President and COO/CSO at eCare21 

* Gail Zahtz, Vice President Continuum of Care at Centers Health Care 

* Jamey Edwards, CEO and Co-Founder at Cloudbreak Health 

* John Lynn, Founder and Chief Editor at Healthcare IT Today  

Learn more about Dell Technologies: https://delltechnologies.com/Healthcare

To better understand what's happening with genomics and precision medicine amidst COVID-19, we sat down with Joel Diamond, MD, FAAFP, Co-founder and CMO at 2bPrecise to learn more.  We also dive into what it will take for precision medicine to be a normal part of patient care and some of the misconceptions around genomics.  

Learn more about 2bPrecise: https://2bprecisehealth.com/

Want to learn about the new AI Assistant technology from Saykara that helps reduce the physician documentation burden?  In this interview, we interview Graham Hughes, President and Chief Operating Officer at Saykara, Ryan Plasch, Vice President Business Development and Strategy at Saykara, and Gabe Charbonneau, Family Physician at Providence Montana to learn more about the Saykara AI assistant technology.  We dive into how it works and learn about how it helps doctors document the patient visit in the EHR using an AI assistant.  

Learn more about Saykara: https://www.saykara.com/  

Information Builders was founded in 1975 with a simple mission – to enable people without formal computer programming skills to work with information systems which were still emerging at that time. Over the years, the company evolved to become a provider of business intelligence, data integration and data analytics. Rather than throw away such a rich legacy, the IBI team decided to embrace a new direction while keeping ties to the brand they had built over 45 years.  

Carol McNerney, Chief Marketing Officer at IBI takes us behind the scenes for the real story of their brand refresh in the midst of the COVID-19 pandemic.   

Join the HITMC Healthcare Marketing Community: https://www.hitmc.com/

We sat down with Micky Tripathi, CEO of Massachusetts eHealth Collaborative (MAeHC) to talk about why the organization recently announced the decision to shut down operations and transfer assets to Arcadia.io  Plus, we ask Micky to share some lessons learned from his experience with EHR adoption and healthcare interoperability.  If you want to understand some of the history of EMR and how we got where we are today, you'll enjoy this interview.  

Learn more about Arcadia.io: https://www.arcadia.io/

When transitioning to a new EHR, it's important to really understand what's required to appropriately convert your data from your old system to the new system or an appropriate archiving option.  As more and more organizations move to MEDITECH's latest EHR, Expanse, they're experiencing this challenge first hand.    

In order to better understand how to navigate data conversions of legacy systems as you move to MEDITECH Expanse, we sat down with Taylor Mawyer, Managing Consultant at Galen Healthcare Solutions and Jay Dering, Director, Conversions at MEDITECH.  

Learn more about Galen Healthcare Solutions: http://www.galenhealthcare.com/

In the complex world of patient care delivery, “cloud” can mean anything from public cloud to private cloud on-premise and everything in-between. Different workloads call for different solutions – e.g. the latency and service delivery requirements for advanced medical imaging is vastly different from that of modern EMR databases. As a result, most organizations operate in multiple clouds – experiencing amplified complexity and risks due to the resultant disparate tools and security postures.  

In today’s environment, healthcare providers need agility for changing business and clinical requirements and tools to map when and where their data and applications should reside on the cloud to provide a consistent experience for end users. In order to better understand what considerations should go into designing a hybrid multi-cloud strategy to support a data-first, patient-centric health IT ecosystem, we sat down with the following experts: 

* Justin T. Collier, MD, Chief Healthcare Advisor at World Wide Technology (WWT) 

* David Sarson, Global Alliance Manager, Healthcare Multi-Cloud at Dell Technologies  

Learn more about Dell Technologies: https://delltechnologies.com/Healthcare  

Learn more about WWT: http://wwt.com/healthcare

Healthcare IT Today sat down with Suzanne Cogan, Chief Commercial Officer at SPH Analytics and Lisa Slattery, VP Accreditation & Recognition at NCQA, to have a wide ranging conversation about patient engagement in healthcare and how it can be used to drive great population health outcomes.  

Here's a look at some of the questions we discuss: 

1. Is broad based patient engagement dead in healthcare? 

2. How has technology allowed us to personalize engagement with patients today?  What does it take to really make this effective? 

3. How do you measure the effectiveness of messaging?  How do you use those measures to improve future response? 

4. Why is smarter patient engagement more important than ever in the coming months following the COVID-19 outbreak? 

5. Some have suggested that we should stop many reporting measures in healthcare.  Why is it important to continue reporting things like HEDIS and CAHPS scores? 

6. What's going to drive patient engagement going forward?  

Learn more about SPH Analytics: https://www.sphanalytics.com/  

Learn more about NCQA: https://www.ncqa.org/