[283] Although numbers can provide valuable insights into an employee's performance, relying solely on figures can be misleading. Without context, numbers are just numbers. In this episode rerun, hear Hellen Ward (@hellenward), industry-renowned hair and beauty consultant and co-founder of Richard Ward Hair and Metrospa, discuss the power of a lean KPI approach, the importance of team ownership over these metrics, and the need for recognizing achievements beyond the numbers, ensuring your staff feels valued and aligned with your business objectives.

Originally released in November of 2020, as part of Season 4.

Links:

Learn more about Hellen, her coaching and consultancy services: https://www.hellenward.com 

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Read the transcript, or click here to learn more about Phorest Salon Software.