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Hello Gorgias
Hello Gorgias episodes
- What It's Like Launching a Business During a Pandemic
Jason Seeber, founder of Halo Life shares how he was researching masks for health as the pandemic hit. He shares how he was able to produce a product, and how he uses Gorgias.
20 min - August Product Town Hall
Catch a replay of the town hall where we go over stability, supporting BFCM, and the new chat development.
43 min - How is TRUFF preparing for BFCM, and what can you learn from their support team?
Joined by Truff cofounders, Nick and Nick, we talk about how COVID impacted their sales and supply chain. What that means for BFCM, and how you can offer exceptional customer support by using Gorgias.
19 min - Kelly Vaughn Shares her BFCM Prep list
Kelly Vaughn, of The Taproom shares how she's working with clients and brands to prepare for BFCM.
Vaughn't more Kelly? Add her podcast Commerce Tea, to your queue!21 min - Kristi Soomer sees Her Largest Revenue Swing during Pandemic
Encircled is an ethical fashion brand out of Toronto, Canada selling on Shopify. When the Coronavirus Pandemic hit, they had to adapt fast. First they saw their revenue drop Their story has a happy ending, and they're now preparing for BFCM, and using Gorgias.
34 min - Val Geisler Applying the Dinner Party Strategy to Customer Support
Val Geisler. You know her from the Dinner Party Strategy. We break down how to give exceptional support through email, and create an amazing customer experience at every interaction.
When it comes to ecommerce emails, support has some of the highest open rates there are. Val shares some ways to make your support emails less painful and more delightful.Enjoy this episode of the Ecomm Swipe File - as always supported by Gorgias.48 min - Use Exceptional Customer Support to Lower your CPMs
The ad platforms don't want to show your ads to customers who are going to have a bad experience. Tyler Donahue shares how he uses Gorgias to keep his CPMs low.
10 min - July Product Townhall - Latest Gorgias Updates
Zach and Lucas breakdown the latest updates to Gorgias, talk about downtime, and the new chat functionality. We're also giving away iPhones!
55 min - How BEARDBRAND uses Shopify Flow for Automations
Shopify Flow is an incredibly powerful way to automate your store. We sat down with Eric Bandholtz of Beardbrand, and his Shopify Plus Merchant Success Manager Brett Burns.
How are you using Shopify Flow in your store?
16 min - A Dollar of Acquisition is worth Ten of Retention [Webinar Replay]
It's 5-10 times cheaper to keep a customer, than to acquire a new one to replace them. This just over an hour panel features five ecommerce veterans and leaders sharing how your company can increase your repeat purchase rate, and drive up your LTV.
1 hr 8 min
About Hello Gorgias
From the publisher's feed
From product town halls with our CEO, to our best blog posts you can use to offer industry leading customer support, Hello Gorgias is the podcast for all things Gorgias.