Hello Gorgias

You are sitting on a gold mine with your data! One of the best eCommerce customer service leaders, Tyler Yannes of Perfect Keto shares what he recommends all teams do.  Look at your data, and know what your customers will be asking.  Whether you're going into or coming out of a busy season, know your data is your secret sauce.  

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

This was the best campaign that Friction Free Shaving ran - and it was to their abandoned carts.  By letting their abandoned carts know about a new, limited edition handle, they sold out!  Learn the details from Des at FFS in this episode of the Ecomm Swipe File. 

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Ben Smith, COO at Atheltic Greens shares how he prepares for Black Friday, the holidays, or any other time you have the gift of a large spike in sales.  Stress-test your supply chain.

From being able to get more packaging, to processing triple the number of customer service inquiries, you've got to have a plan!  

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Kurt Elster, Partner at Ethercycle and host of the Unofficial Shopify Podcast, shares the number one flow he recommends his clients, friends, and listeners install.  

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Selling online is hard enough, but how do you get sales when you sell a taboo item like cannabis accessories? Harrison Baum, founder of Daily High Club shares how the community he has built has lead to both long term subscribers, and happy new customers.

Want to try Gorgias? https://gorgias.com

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The Ecomm Swipe File is powered by https://gorgias.com the number one helpdesk for ecommerce merchants. Turn your customer success from a cost centre to a profit generator through conversational commerce

We all want more reviews after purchase - but what do we do next?  Austin Brauner, founder of the community Brand Growth Experts shares two ways you can get more sales from your revies.

1. Use them to generate your ad copy. Tell more people what your happy customers are saying!

2. Tap into your happiest customers, the ones who leave reviews, to get video testimonials to increase conversion rate, time on site, and great creative for your ads.

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Kara Morin of Rareform shares why and how they use presales to gather data that improves cashflow, marketing, and inventory levels. 

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Check our Rareform at https://rareform.com

One of the biggest challenges is keeping your retailers happy when you sell direct to consumer. I talk to Kara Goldin, CEO and Founder of Hint, in this episode about how brands, retailers, and customers can all exist and work together.  

We also talk about how a brand is much more than just a product, for example, how consumers have written to tell Kara and her team how a bottle of Hint water is the only thing they can enjoy the taste of while going through chemo. Your brand is much more than your products. 

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Ronny Sage, CEO of Shopping Gives talks to us about how brands can use charitable giving and donations to not just make a difference but to impact the bottom line. 

Want to try Gorgias? https://gorgias.grsm.io/ecommswipefile

Duc from Annemarie Gianni shares the impact that using Carthook, a checkout replacement has had. They were able to increase their AOV 15% and double their landing page revenue.

Send me a screenshot of your review to win a giftcard to Annemarie Gianni

Learn how the world's leading DTC brands are transforming their customer service to a profit centre at https://gorgias.grsm.io/ecommswipefile