Hello Gorgias

I chatted with Privy's CEO and Founder Ben Jabbawy at their first conference Privy Live about one thing they wished more customers would do.

Ben shared that if someone has added to cart, and they're about to leave the page, it's the perfect time to give an offer.

You'll recover up to 10% of your abandoned carts.

That's 10% of the customers you've worked really hard to get to your website and add an item to your cart, that you can recover for zero dollars.

I chatted with Will Critcher, head of direct marketing at Death Wish Coffee, at Klaviyo BOSTON about how they use match their customers' interests with their brand and product values to sell more coffee.

Learn how the world's leading DTC brands are making the most of their customer relations at https://gorgias.io

I met up with Sean Riley, Co-Founder of DUDE products, and Shark Tank alum at Privy Live in Boston.

In this episode, we go over how to use giveaways to grow your email list as efficiently as possible, and a quick case study of how they did a giveaway for a golf driver.

Email a screenshot of your review to [email protected] to be entered to win a bunch of DUDE Products.

I met up with Eric Bandholz, one of the co-founders of Beardbrand at Klaviyo Boston. Their mission is To Make Men Awesome. 

We talked about:

The Ecomm Swipe File is powered by https://gorgias.io the number one helpdesk for ecommerce merchants. Turn your customer success from a cost centre to a profit generator.

Patrick and Jennifer from Supply share their biggest takeaway from Klaviyo BOS. How you can use polls to update your audience.

Spoiler alert, they did get a deal on Shark Tank. Check that out here: https://supply.co/pages/shark-tank-razor!

The Ecomm Swipe File is powered by https://gorgias.io the number one helpdesk for ecommerce merchants. Turn your customer success from a cost centre to a profit generator.

I'm launching Gorgias' first vlog/podcast, called the Ecomm Swipe File!

Each episode is a quick tactical tip that any merchant can implement in their store, about 2-5 minutes long.

As a huge fan of podcasts, I don't love when they're super long. There are also a ton of long drawn out webinars that don't have any substance. Or they want to sell you a course on dropshipping.

I'm hoping this will turn into a virtual mastermind of sorts, learning from some of the leading ecom brands, partners and agencies.

So far we've recorded episodes with Jake Kassan from MVMT, Kara Goldin, CEO and Co-Founder of Hint Water, Eric Bandholz from Beardbrand