Jim Higgins of Solutionreach shares his thoughts about consumerism in healthcare, and Kenny Scher from Nexera discusses supply chain management. Also: five lessons on starting a provider-sponsored health plan.

Rich Daly and Chad Mulvany discuss the impact the "public charge" rule will have on hospitals. Jim Zadoorian of ARXchange talks about a new approach to price transparency. Also, Strata Decision Technology provides five ways healthcare organizations can prepare for the future with strategic planning.

Jonce Smith of Stoltenberg Consulting discusses best practices to employ when conducting an electronic health record system upgrade. Also: five ways to address physician burnout.

Stephen Morgan of Virginia's Carilion Clinic shares how his organization used analytics to optimize its EHR. Also: Chad Mulvany shares early takes on the latest from CMS on OPPS, and in a sponsored segment, Florian Otto of Cedar talks about what healthcare can learn from other industries about patient-friendly payment.

Eric Foust of IntegraConnect and Chris Watanabe, a former executive at the Regional Emergency Medical Services Authority, talk about the particular challenges of collecting patient information during an ambulance transport. Then, in a sponsored segment by CareCredit, senior vice president Tuck Ross will talk about the behavior and treatment of patients as consumers. 

Episode links:

HFMA's Patient Financial Communications Best Practices

This week's sponsor: CareCredit

Melissa Harvey of the National Healthcare Preparedness Program and Charles Reneau of the Center for Domestic Preparedness discuss how hospitals can better prepare for natural and man-made disasters. Plus a special appearance from amateur weatherman Frankie MacDonald. 

This episode, recorded June 23-26 at HFMA's Annual Conference in Orlando, features former HFMA president and CEO Dick Clarke and HFMA UK CEO Mark Knight as well as a sponsored interview with Accumen CEO Jeff Osborne. Also: HFMA's Rich Daly and Chad Mulvany consider Monday's executive order on price transparency. 

From the team that brings you Voices in Healthcare Finance comes Cup of Joe, a new podcast featuring conversations between HFMA's President and CEO, Joe Fifer, and key industry thought leaders. 

In today’s preview episode, Joe talks with Gail Wilensky, PhD, an economist and senior fellow at Project HOPE who served as a senior adviser to President George H.W. Bush. 

Watch the podcast feed at hfma.org to listen to the debut season this summer.

Women from a panel discussion at HFMA's Annual Conference talk about their leadership experiences.

Caroline Gay and Ray Ready from Florida's Lakeland Regional Health talk about common analytics traps. Also: The latest from Washington and five features of HFMA's all-new all-inclusive membership.