High Impact Leaders

Conflict resolution in the workplace can be challenging if the trust level is low or your team is under stress. In this episode, we cover seven turnkey strategies that you can use for conflict resolution in your workplace. 

This is part four of a six-part series Characteristics of Highly Effective Teams. Last week we covered how to build trust and a team culture within your group. The focus of this session is on conflict resolution strategies and dealing with difficult people. Remember that these principles are cumulative. The strategies to resolve conflicts work much better in an environment of teamwork is already present. If you find that your team members are experiencing a high level of conflict, back up and work on building the level of trust.

So stick around as this week we go over the 7 ways to treat conflict in a positive way instead of a negative one!

Show Notes: 7 Strategies for Conflict Resolution in the Workplace
(https://www.leadersinstitute.com/7-turnkey-conflict-resolution-strategies-for-your-office-team/)

Team Trust is the most important step in building a highly effective team. Below, we cover 7 expert ways to build trust in your team. This is part three of a six-part series on the Five Characteristics of High-Performing Teams. In each of the sessions, we will cover one of the component steps to creating a team culture.

In the first part, we gave an overview of each of the five steps to create a highly effective team. Then, last week, we covered the value of creating a great vision and mission for your company. Here is a review of this employee engagement process.

Stick around as in this episode we'll be detailing exactly how to build trust in your team!

Show Notes: Team Trust - 7 Expert Ways to Build Trust in Your Team
(https://www.leadersinstitute.com/7-expert-ways-to-build-trust-in-a-team-that-you-can-do-today/)

This week we continue our series on making sure your team is as highly effective as they possibly can be. This week is all about the goals.

A company’s mission vision and values statements are important to success. In fact, business consultants often start with the mission, vision, and values when working with new clients. They do this for a very simple reason. Creating (or updating) these statements can drive the organization in a new direction. You can use this Mission, Vision, and Values Template to create or update your corporate statements.

Many of us use the mission and vision interchangeably. However, the two statements are distinctly different. The Mission Statement focuses on where the organization is right now. In contrast, the Vision Statement creates a picture of the organization’s future.

The values of your organization, though, are probably more important than even the vision and mission. These values are the criteria that you use to make decisions within your organization.

If you wanted to take a trip in a car, the vision would be the destination. The mission would be the vehicle. Finally, the values would be the directions or the road map to get there. So, you can see that each of the three is important to get to the end goal. Without the destination, we have no way of knowing if we are moving toward our goal. In addition, without the right vehicle, the journey will be more challenging. Then, of course, without a map, your journey can have a lot of wasted effort.

Show Notes: Mission, Vision, and Values Template and Examples
(https://www.leadersinstitute.com/mission-vision-and-values-template-and-examples/)

The power of a highly effective teams lies in their capacity to perform at levels that are greater than the sum of their parts. Managers and leaders put a great deal of effort into assembling high-performing teams. These leaders also spend considerable resources to ensure those teams reach their potential.

Obviously, managers want to make improvements that lead to positive changes within the team. In fact, many leaders focus just on this part of the leadership process.

However, sometimes it is helpful to take a step back in order to recognize when a team is working effectively. Managers often overlook this important part of this process. The workings of a highly effective team are not always obvious or intuitive to everyone. We sometimes don’t recognize our team members when a team is doing well.

So, stick around for the next few weeks and discover exactly what those 5 aspects of a highly successful and effective team are!

Show Notes: 5 Characteristics of Highly Effective Teams
(https://www.leadersinstitute.com/5-characteristics-highly-effective-teams/)

Have you ever been in one of those situations where you run into someone you know but can't remember the person's name? It can be an awkward situation for everyone involved. Years ago, I came across an astonishingly easy way to remember names that is very helpful. The process has just a few vital steps. However, if you follow every step, you can avoid those awkward social situations.

Stick around and discover the full proof way to always remember people's names!

Show Notes: The Key to Remembering Names and Faces
(https://www.leadersinstitute.com/how-to-remember-names-astonishing-way-place-names-with-faces/)

Emotional intelligence in leaders throughout your organization can positively impact your bottom line. This type of skill development can also increase employee engagement and improve morale. 

The following will highlight the nuances of emotional intelligence in leaders. We do this in three ways. We identify its importance, explain how to regulate our emotions, and show how to anticipate and respond to others' reactions.

Show Notes: Emotional Intelligence in Leaders Will Improve Productivity and Employee Engagement
(https://www.leadersinstitute.com/emotional-intelligence-in-leaders-will-improve-productivity-and-employee-engagement/)

An employee development program only works if the people we are developing actually change what they do at work. Most programs never get that far. The content is solid. The instructor is engaging. Evaluations come back positive. Then Monday arrives, and nothing looks different. What’s missing from most employee training is a way for the participants to create new, more positive habits as they develop new skills.
 
In this episode, we’ll give you an overview of how to create an employee development program that builds skills and positive habits. This guide will cover three main areas. First, we’ll show you that shorter training sessions over time will improve both retention and application. Next, we’ll show you how to tie the training into real business skills that help the employee improve performance. And finally, we’ll show you ways to get your employees excited or motivated by the learning process. This reduces resistance from them.
 
So if you are an HR executive who is trying to skill up your employees, or if you are an entrepreneur who doesn't yet have the luxury of turning employee development over to an HR team, these ideas can help make your training programs more cost effective and productive. And if you aren't in HR, and you just want to find ways to make yourself more productive, you can use the same ideas personally. I had an advantage when I started my consulting career, because I started out in an established business surrounded by some of the most successful trainers and consultants in the world. And they taught me this process because the were using it in my development.
 
When I went out on my own and start my company, for the first couple of years, I used the process just with myself, and my company grew and grew as a result. You can do something similar.

Show Notes: Employee Development Program Guide: Ways to Make Training Stick
(https://www.leadersinstitute.com/employee-development-program-guide-ways-to-make-training-stick/)

Keeping team members motivated during periods of high growth is pretty easy. There's natural excitement around the office. Everyone is busy, and there is energy in the air.
 
But sooner or later, every business hits a plateau. And getting over that next hump sometimes takes a little time. As a leader, you want to reward your best team members, but what happens when your margins just won't allow additional salary or bonuses?
 
In our early days, I was investing everything back into my company and sometimes working 60-hour weeks. One morning, my hotshot tech expert came into my office and told me he had accepted an offer from another company. It was a gut punch. He was so young and talented that, in my head, I saw him running our whole marketing team in the near future.
 
But, unfortunately, I never told him that. We didn't have the margins to expand yet, so I never had those conversations. And when he left, all those growth plans got pushed back another year.
 
Interestingly, there are a few different ways to motivate employees that cost nothing (except a few moments of your time). And maybe, they'll keep those hotshots in your own company from looking elsewhere.
 
And if you do these things often enough, your bottom line will likely increase so you can pay your team more as you break through that plateau.

Show Notes: How to Motivate Employees Without Paying Them More
(https://www.inc.com/doug-staneart/how-to-motivate-employees-without-paying-them-more/91384016)

This is week five and the last week of our how to use Claude.AI in your small business series. In the last four weeks we've shown you how to set up Claude and create the connections with your office software. Then, we started using an analogy to explain how Claude is a very competent Executive Assistant. A couple of weeks ago, I explain the different tools that he uses to get the work done for you. Those tools are Chat, Projects, and Artifacts.
 
Chat is your office intercom system. Projects are the filing cabinets to organize everything. And artifacts are very unique self-service kiosks that you can use to help other team members when you are not available.
 
Then last week, we talked about the staff that Claude brings with him. So, if Claude is your assistant, then this additional staff are similar to independent contractors that you can hire to do specific jobs. 
 
Cowork is like an independent contractor you can hire for specific projects where you give him instructions and a schedule, and he just does the work and bring back the results to you. But Cowork has to remain in your office (within the files on your computer). 
 
Claude in Chrome, however, is a contractor who can leave your office. He can do research on the web, update your website, or even keep track of what your competitors are doing in real time.
 
Claude Code is your tech expert who can design apps and fix technical bugs. And then you have a series of experts who join the team in Claude Microsoft 365. You get a pseudo-accountant, writer, and presentation expert there.
 
So if you missed any of those episode take a few minutes to catch up, because on today's show, I'm going to blow your mind with what really sets Claude apart from the other AI agents out there. It is called a Claude Skill. And it's basically a set of instructions that Claude follows exactly as he accomplishes tasks for you. So, if you have a repetitive task and Claude isn't doing it exactly the way that you want, all you have to do is give additional instructions in the skill, and Claude makes the correct. And he makes the correction every time he completes that same task in the future.
 
And, if you have a team who each has a unique style that they like to use to complete a task, they can adjust their version of the skill to fit that style. We'll cover all that and more, and then I'll finish by giving you a few easy ways to get started with Claude -- things he can do for you right now that can improve your margin.

Show Notes: How to Use Claude AI to Increase Your Margins
(https://www.leadersinstitute.com/how-to-use-claude-ai-to-increase-your-margins/)

For the last couple of weeks, I've been sharing with you a series on how to use Claude.AI in your small business. We started with how to set up Claude so he can have access to your system and do work for you.
 
In that episode, we started using an analogy to explain how Claude is a very competent Executive Assistant. Last week, I explain the different tools that he uses to get the work done for you. Those tools are Chat, Projects, and Artifacts.
 
Chat is your office intercom system. Projects are the filing cabinets to organize everything. And artifacts are very unique self-service kiosks that you can use to help other team members when you are not available.
 
This week, we're going to cover the staff that Claude brings with him. So, if Claude is your assistant, then this additional staff are similar to independent contractors that you can hire to do specific jobs.
 
The titles that Claude uses for these Contractors are Cowork, Chrome, Code, and Microsoft 365. Each of these contractors has a specific expertise, so it's important to explain the different roles that each plays.
 
Otherwise, it would be like hiring an outside accountant to do technical work on your website.
 
So today, I explain the different roles, and give you a few examples of how to get values from these different contractors.

Show Notes: How to Use Claude AI to Increase Your Margins
(https://www.leadersinstitute.com/how-to-use-claude-ai-to-increase-your-margins/)