292: Hospitality is Profitable for Everyone

Welcome to today's episode! With me is Rick Campos — a recovering interior designer, podcast host, and design business coach. Rick is certified in Coaching the Unreasonable Hospitality methodology, and we're diving into what it really means to go beyond service and show up with true hospitality. Stick around for practical insights and action items you can start using right away in your interior design business.

Topics Mentioned:

• Hospitality

• Community

• Intentionality

• Listening

Key Thoughts:

• Recognizing where the client touch points are and recognizing the likes and the wants and the desires of that individual client actually slows us down enough to make it an intentional meeting so that we can make sure we're touching all of the things that matter to them. Michele Williams

• I have tested the theory, and it does work because it means you're listening, and all of a sudden that evokes an emotion, a feeling, and that's what makes a true impact. It's what makes an ordinary moment extraordinary. Rick Campos

• The nice thing is you can build it into the business and it's not an accidental. These things are very thought out and planned for even within individual budgets. Michele Williams

• Those are the moments that we focus on, that we drill into. Not the big moments that everyone else is paying attention to because everyone else is already doing it. It's those little moments that's going to set you apart. Rick Campos

Contact Michele:

• Email: [email protected]

• Facebook: Scarlet Thread Consulting

• Instagram: @ScarletThreadATL

• Website: ScarletThreadConsulting.com

• LinkedIn: Michele Williams

Contact Rick:

• Email: [email protected]

• Instagram: @Designbizsurvivalguide

• Website: Design Biz Survival Guide

References and Resources:

• Work with Me

• The Designers' Inner Circle - Become a Member Today

• CFO2Go

• Metrique Solutions

• Unreasonable Hospitality by Will Guidara

• Secret Service: Hidden Systems That Deliver Unforgettable Customer Service by John R. DiJulius III

• Banana Ball: The Unbelievably True Story of the Savannah Bananas by Jesse Cole

• 7 Days Out on Netflix, SE 1; episode 7