Federal agencies are setting a higher performance bar when delivering services to the public. The 21st Century integrated digital experience. Act of 2018 set a blueprint for more modern digital first customer experience in government. But agencies didn't start achieving those goals until the COVID 19 pandemic shuttered many agency offices, and now new legislation is looking to build on those goals as part of Federal News Network's 25th anniversary special report Federal News Network's Jory Heckman joins me with more. 

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