June 10, 2026

How AI is Scaled Across Global Supply Chains with Ligentia

31 minutes

Explore how a global supply chain company turned its data platform into a customer-facing product designed to operate at the speed of disruption. Boris Rabkin, Chief Information Officer at Ligentia, shares how the company executed that shift through a deliberate phased approach and a partnership with ThoughtSpot. He breaks down how to build a data foundation that scales, what it takes to embed analytics where decisions happen, and how to structure AI ownership and governance across a global regulatory environment.

Key Moments:

From Reactive to Proactive with Agentic AI (04:46): Supply chain disruption response has changed from slow email chains and fragmented data to agentic systems that flag issues and test decisions in real time. Boris illustrates how Ligentia navigated that shift firsthand.

Embedding Analytics Into the Customer Platform (09:00): Boris explains why bolting analytics onto a separate tool creates friction and why embedding intelligence directly into the existing customer platform is the better call.

How to Phase a Data Transformation That Sticks (12:12): Boris outlines three phases: stabilize the foundation, standardize definitions, then build a usable experience. Skipping the plumbing is where most transformations fail.

Where AI Ownership Really Belongs in the Enterprise (14:03): Understand why AI ownership should sit where value is created. Learn how centralized governance ensures data accuracy and security across the organization.

What the Asyad Acquisition Unlocks for Ligentia (22:49): Boris shares how the new investment opens doors to scale the platform globally, automate logistics workflows, and monetize data beyond services.

Key Quotes:

“ We wanted to control the brand experience, the same login for our customers. Removing the friction and having the experience of being in one trusted platform for making those decisions… This is where [ThoughtSpot] came in.” - Boris Rabkin

“I think AI should be owned where value is created. It shouldn't be a centralized function inside a lab. If it's not close to the product and the people that are using it, AI won't create the value.” - Boris Rabkin

“Speed is one thing, but confidence in the data is something that really drives decisions.” - Boris Rabkin

Mentions

The EU AI Act’s ‘Wait and See’ Window Is Closing

Asyad Group and Ligentia Join Forces to Accelerate Global Growth and Enhance Technology-Driven Supply Chain Solutions

ThoughtSpot Supply Chain Solutions & Case Studies

The Acquired Podcast: Formula 1 | From Bankrupt Teams to a Global Sports Empire

The Acquired Podcast: Costco | How a Wholesale Club Built a Customer Fanaticism

Guest Bio

Boris Rabkin is the Chief Information Officer at Ligentia. As a Chief Information Officer and Board Member, he brings a distinctive blend of strategic vision and execution capabilities to drive business growth and operational excellence through digital transformation. With extensive experience leading global teams and technology initiatives, Boris is driven by a passion for leveraging data, AI, and automation to build scalable, secure, and resilient enterprises that deliver lasting value.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

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