Hi Welcome to MediatorPodcast.com - A podcast and video series about mediation, negotiation and collaboration.  My name is Melissa Gragg, I provide online valuation and mediation services in St. Louis, Missouri.  

During this episode we will discuss “How an Experienced Mediator Gets Results” with Elliot Herland, a mediator focused on workers’ compensation cases, based in Minneapolis, and Vice Chair of the ABA Section of Dispute Resolution-Membership Committee.

Welcome Elliot!! 

1. Let’s start out easy for our listeners. How do you explain to people what you do? What is a mediator? 
2. Why would a person or company need to hire a mediator? 
3. Over the past 20+ years you have conducted over 1,000 mediations involving unions, employers, employees and insurance companies. You manage to settle 95% to 98% of these mediations. What happened to the ones that didn’t settle? 
4. What do you think makes for a successful mediation? Particular client traits? Mediation Skills? 
5. What is a typical mediation process or the “Herland Mediation Process”? 
6. Let’s talk more about “The Mediator’s Proposal” and different     mediation approaches used by experienced mediators. 
7. Mediators run into many different personalities. How do you deal with the difficult ones? 
8. You provide mediation services online, via telephone and in-person (socially distanced of course) Which one works best in your opinion? When did you start doing online mediation? 
9. When someone is considering hiring a mediator – what questions should they ask? 
10. How can an employer/Insurer be prepared for a workers’ comp mediation? How can an employee be prepared for a workers’ comp mediation? 
11. Tell us more about you and your firm. 

Melissa Gragg
CVA, MAFF, CDFA
Expert testimony for financial and valuation issues
http://www.BridgeValuation.com
Cell: (314) 541-8163
Bridge Valuation Partners, LLC
[email protected] 

Elliot Herland 
Mediator  
Herland Mediation Services 
Vice Chair, ABA Section of Dispute Resolution-Membership Committee, Student and Early Career Outreach  
Phone: 952-240-4005  
Email: [email protected]  
Website: https://www.herlandmediation.com  
LinkedIn: https://www.linkedin.com/in/elliot-herland-mediation-services/  
Facebook: https://www.facebook.com/herlandmediation/