The Data Chief

How analytics teams can earn their seat at the table with Elevance Health


Listen Later

People are only as healthy as the communities they live in. In this episode, discover how Elevance Health is reimagining  the healthcare system, and strengthening our communities in the process with a data-driven strategy. Learn how Elevance Health leverages community data to paint a more complete picture of an individual’s health, making healthcare journeys more personalized and equitable. You’ll also hear why analytics must have a seat at the business table, the importance of extending data democratization beyond the organization, and the need for change management along the journey. 

Tune in to learn:

  • How Elevance Health forms holistic views of patients’ heath by connecting community data (03.55)
  • Why analytics should sit at the business table (13:08)
  • How to understand your customers as individuals, learn their business problems, and meet them where they are (19:10)
  • Why data democratization should go beyond the organization (21:16)
  • How to engage in a new relationship with data with natural language (35:35)

Key Quotes:

  • “Once you're sitting across from a community-based organization and you're helping them with where to focus efforts, having data in that conversation and being able to show, well, here are where our members are located and here are the members that have a chronic need for food or for transportation. Using data in that conversation is a game changer.”
  • “Analytics should be at the table, not a takeaway from the table. So I think analytics, when they’re sitting around the table with the business when they're making decisions or they're working through a problem, is a very different construct than traditional models where the business convenes, works through a problem, then decides well we need more data, or we need data to drive a decision here, go ahead and put in a ticket or seek additional data and bring it back."
  • “I think training is critical. I've seen far too many dashboard wastelands where you have dashboards sitting out there that are accessed very little, but have really, really good information. What that tells me is there wasn't a good amount of training. There is not a strong communication plan. There's not a robustness of really ensuring that the solution is oriented to the problem that it was created to solve.”

Mentions: 

  • The Data Chief: How Healthcare Data Can Save Lives with Truveta CEO, Terry Myerson
  • Doula Care Found to Improve Maternal Health Outcomes Study
  • Advancing Health Together 2023 Report
  • Radical Candor by Kim Scott 
  • Essentialism: The Disciplined Pursuit of Less by Graham McCown
  • Multipliers: How the Best Leaders Make Everyone Smarter by Liz Wiseman

Bio: 

Robert Garnett serves as Vice President for Government Analytics and Health Benefits Cost of Care at Elevance Health. In this role, he leads a data-driven organization supporting analytics and insights for Medicaid, Medicare, Commercial and enterprise customers in the areas of population health, cost of care, performance management, operational excellence, and quality improvement. 

Prior to his current role, Robert served as President and CEO, Amerigroup Tennessee, where he was responsible for the strategic, fiscal, regulatory, and operational leadership of the health plan. In his role, he was also responsible for building and managing state and local relationships and fostering new growth and strategic opportunities within Tennessee’s TennCare Medicaid program. 

Prior to his promotion to President in 2018, Robert served as the Chief Operating Officer and previously the Director of Medicaid State Operations, leading all day-to-day health plan operations and execution, customer service, quality management, and regulatory oversight from 2014 to 2018. He served in a similar operational leadership capacity for Amerigroup Georgia from 2011 to 2014. In addition to these roles, Robert supported South Region Medicaid with business development & implementation, and strategic operations.

Hear more from Cindi Howson here. Sponsored by ThoughtSpot.

...more
View all episodesView all episodes
Download on the App Store

The Data ChiefBy ThoughtSpot

  • 4.9
  • 4.9
  • 4.9
  • 4.9
  • 4.9

4.9

72 ratings


More shows like The Data Chief

View all
The McKinsey Podcast by McKinsey & Company

The McKinsey Podcast

378 Listeners

a16z Podcast by Andreessen Horowitz

a16z Podcast

1,043 Listeners

Data Skeptic by Kyle Polich

Data Skeptic

476 Listeners

Gartner ThinkCast by Gartner

Gartner ThinkCast

108 Listeners

Super Data Science: ML & AI Podcast with Jon Krohn by Jon Krohn

Super Data Science: ML & AI Podcast with Jon Krohn

297 Listeners

NVIDIA AI Podcast by NVIDIA

NVIDIA AI Podcast

343 Listeners

Data Engineering Podcast by Tobias Macey

Data Engineering Podcast

141 Listeners

DataFramed by DataCamp

DataFramed

272 Listeners

The Story by Mission

The Story

236 Listeners

Mission Daily by Mission.org

Mission Daily

220 Listeners

HBS Managing the Future of Work by Harvard Business School

HBS Managing the Future of Work

106 Listeners

Practical AI by Practical AI LLC

Practical AI

189 Listeners

Inside the Strategy Room by McKinsey & Company

Inside the Strategy Room

164 Listeners

IT Visionaries by Mission

IT Visionaries

170 Listeners

Education Trends by Mission

Education Trends

40 Listeners

The Future of Cities by Mission

The Future of Cities

75 Listeners

Marketing Trends by Mission

Marketing Trends

277 Listeners

Find Your Mission by Mission

Find Your Mission

37 Listeners

Hidden In Plain Sight by Mission

Hidden In Plain Sight

86 Listeners

Up Next In Commerce by Mission

Up Next In Commerce

136 Listeners

AI Applied: Covering AI News, Interviews and Tools - ChatGPT, Midjourney, Gemini, OpenAI, Anthropic by Jaeden Schafer and Conor Grennan

AI Applied: Covering AI News, Interviews and Tools - ChatGPT, Midjourney, Gemini, OpenAI, Anthropic

127 Listeners

HBR On Strategy by Harvard Business Review

HBR On Strategy

72 Listeners

The TED AI Show by TED

The TED AI Show

44 Listeners

Training Data by Sequoia Capital

Training Data

43 Listeners