Emma speaks to Professor Bola Owolabi, a practising GP in the Midlands and the chief inspector of primary care and community services at the CQC. Before this she director of the National Healthcare Inequalities Improvement Programme at NHS England, where she led the Core20PLUS5 approach to tackling healthcare inequalities.

Bola took on her role at the CQC in July last year at a particularly turbulent time for the regulator.

In this conversation, she discusses how the CQC is working to turn things around after facing significant criticism about its work, the development of a new sector-specific assessment framework for primary care, and how she hopes inspections will become a less stressful experience for GPs, practice managers and the rest of the practice team.

Bola also talks about her own experience of leading the turnaround of a GP practice in a deprived area that was rated inadequate, the role of the CQC in improving care and tackling health inequalities, and how the regulator views the move towards neighbourhood health and the use of AI in general practice.

This episode was presented by GPonline editor Emma Bower. It was produced by Czarina Deen.

Useful links

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