As community-based institutions, credit unions are well positioned to truly understand the unique needs of their members.

With digital platforms and evolving technologies transforming the landscape, credit union leaders have an opportunity to capitalize on the digital wave to grow and better meet the needs of their members - any time and any place.

Yet, navigating this new terrain can be complicated.

In this episode, Jake Darabos, Chief Financial and Administration Officer, and Chuck Eads, Chief Lending Officer, both with Abound Credit Union, join the show to discuss the digital transformation and how to deepen member relationships.

Topics covered:

- Investing in analytics and data to improve conversion

- How to drive consumer loan portfolio growth and obtain new members

- Where consultative conversations fit into a digital world

- Strategy around entering into partnerships with fintechs

Adapted from the webinar “How Credit Union Leaders are Navigating Digital Transformation: Fireside Chat” presented by NAFCU.

To hear more from Leaders in Lending, check us out on Apple Podcasts, Spotify, or on our website.

Listening on a desktop & can’t see the links? Just search for Leaders in Lending on your favorite podcast player.