Ever been ghosted by a brand after a bad buy? You're not alone. In this episode of Feel Better About Money, we dive under the cushions of luxury sofas gone wrong, and hear about rejected refunds on financed cars, and overseas purchases gone bust.

The Times Consumer Champion Kat Denham joins Holly and Lucy to reveal how to fight back when companies say no, and what your rights really are. Plus, some big news from Lucy as she signs off from the show, off to a brand new job!

Guest: Katherine Denham, The Times Consumer Champion.

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