In this episode of Everything is Logistics, Blythe talks with Michelle McBride, Head of Product at Envoy AI, about how AI is being used inside freight brokerages to reduce operational drag and help carrier sales teams move faster.

Envoy AI builds Ellie, an AI-driven orchestration layer for logistics operations. Ellie connects into the tools brokerages already use, including TMS, compliance platforms, load boards, and communication workflows, so reps can take action without jumping between several different screens.

They cover:

• Why carrier sales reps are still dealing with too many disconnected systems
• How Ellie helps with carrier outreach, compliance, load coverage, and exception handling
• Why master data and SOPs matter before rolling out AI
• How brokerages should think about change management during implementation
• Why trust is one of the biggest adoption challenges for AI in freight
• How human-in-the-loop workflows should have a clear path toward autonomy
• Why AI in freight is not about humans versus AI

This conversation is part of the CargoRex AI Use Cases in Logistics guide, featuring real examples of how logistics companies are using AI across freight, warehousing, procurement, visibility, and operations.

Read the full guide here:
https://cargorex.io/research/ai-use-cases-in-logistics/

LINKS:

Envoy AI:
https://tryonvoy.ai

CargoRex AI Use Cases in Logistics Guide:
https://cargorex.io/research/ai-use-cases-in-logistics/

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