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What happens when an entire industry decides it’s time to build a new home from the ground up? 

Mike Sullivan sits down with Bruce Campbell, Mark Frost, and Roger Lipscomb—the visionary team behind the Facility Notification Center Association (FNCA). 

This passionate conversation traces the FNCA's superhero-style origin story, born from the ashes of older systems, into a modern, unified trade association serving 80% of North American notification centers. 

From candid reflections on industry fragmentation to the power of collaborative leadership and servant-driven innovation, this episode dives deep into the necessity of FNCA, its mission, and its bright future. 

It's a rich exploration of how facility notification centers are banding together—not just to adapt, but to lead.

Listen For:

6:10 What is the history behind North America’s One Call centers?

13:07 Why did One Calls of America and OCSI need to evolve?

29:36 What were the hurdles in transforming OCOA into the FNCA?

37:15 What goals are driving the FNCA’s strategic plan forward?

48:20 How is FNCA future-proofing for AI, volume spikes, and industry change?

Facility Notification Center Association (FNCA)

Connect with guest Mark Frost

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Bruce Campbell

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Roger Lipscomb

Website | LinkedIn 

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