In this episode of the RETHINK Retail podcast, host Richard Kestenbaum, Partner at Triangle Capital and Forbes contributor, sits down with Alicia Littleton, Director of E-commerce at Gerber Children’s Wear, to explore how technology, AI, and personalization are transforming the retail experience—especially for today’s digital-native parents.

⏱ Timestamps:

[00:00] Introduction: Meet Richard and Alicia

[03:30] Social algorithms, data, and understanding today’s parent

[08:45] Retail channel strategy: Target, Walmart, Amazon & DTC

[14:10] Resale, sustainability & loyalty in babywear

[19:20] The future of retail tech: AI & conversational commerce

[21:05] AI’s role in personalization and consumer expectations

[24:00] What is conversational commerce and why it matters

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