Host Eric Glazer convenes senior leaders from Humana, Noom, and Blue Shield of California to explore how payers are integrating GLP-1 therapies into comprehensive cardio-metabolic care strategies. The conversation outlines how digital, behavioral, and clinical interventions can align to deliver sustainable outcomes, lower costs, and strengthen member engagement.

Panelists share real-world playbooks on scaling GLP-1 programs responsibly—balancing access, affordability, and long-term adherence through consumer-centric design and data-driven clinical support.

📘 What You'll Learn

• How Humana's CenterWell Pharmacy is transforming outcomes through AI-enabled automation, disease-specific Centers of Excellence, and a high-touch consumer experience.

• How Noom and forward-thinking health plans are using trust as currency to deepen engagement and sustain lifestyle change.

• How Blue Shield of California is implementing a step-therapy model that balances GLP-1 access with lifestyle interventions and clinical oversight.

• Why integration across benefit design, behavior change, and pharmacology is redefining obesity management.

• What future models look like for holistic, clinician-guided weight management and cardiometabolic care.

💬 Quotable Moments

"Trust isn't optional—it's the currency that earns you the right to guide someone through change." – Cody Fair, Chief Commercial Officer, Noom

"You can have efficiency and still be high-touch. AI and automation don't replace pharmacists—they empower them." – Bethanie Stein, President of Pharmacy, Humana

"GLP-1s are a tool, not the strategy. Success means combining medication with behavioral, nutritional, and clinical support." – Angie Kalousek, Ebrahimi Senior Director, Lifestyle Medicine, Blue Shield of California

"Culture—caring, curious, and committed—is the foundation of transformation." – Bethanie Stein, President of Pharmacy, Humana

⏱️ Timestamped Hooks

• 00:08:00 – 00:09:00: Eric introduces the GLP-1 integration playbook and the challenge of turning high-cost therapies into sustainable value.

• 00:12:30 – 00:14:00: Humana's digital transformation: from internal pharmacy to 95% retention and NPS of 87.

• 00:15:20 – 00:17:40: Noom on building trust through "Your Ultimate Why."

• 00:20:00 – 00:25:00: Blue Shield of California on managing GLP-1 demand and step-therapy protocols.

• 00:31:00 – 00:33:00: Noom's opt-out model driving 90% employer participation.

• 00:44:00 – 00:47:00: Humana partners with pharma to deliver GLP-1s at up to 70% lower cash prices.

• 00:55:00 – 00:57:00: "Caring, Curious, and Committed" – the cultural foundation for consumer-centric care.

• 01:03:30 – 01:04:50: Blue Shield on building Netflix-style personalization for obesity and MSK programs.

🗒️ Show Notes

Featured Guests

• Bethanie Stein, President of Pharmacy, Humana

• Cody Fair, Chief Commercial Officer, Noom

• Angie Kalousek Ebrahimi, Senior Director, Lifestyle Medicine, Blue Shield of California

Discussion Highlights

• Integrating GLP-1 therapies within holistic benefit design frameworks.

• Leveraging AI and automation in pharmacy operations to enhance adherence and experience.

• The role of behavior-based engagement models in long-term weight management.

• Data-driven approaches to affordability, utilization, and trust-based engagement.

• Creating digital ecosystems that mirror personalized consumer experiences in other industries.

Panelist Bios: https://www.brightspotsinhealthcare.com/events/the-glp-1-integration-playbook-smarter-plan-design-to-drive-member-engagement-and-outcomes/

Download the Episode Guide: Get key takeaways and expert highlights to help you apply lessons from the episode. Episode_Guide_GLP1_Integration_Playbook.docx.pdf

Key Insights Summary: Key Takeaways - Noom The GLP-1 Integration Playbook_ Smarter Plan Design to Drive Member Engagement and Outcomes 10.09.25.docx.pdf

Resources:

Benefits beyond weight loss: The expanding impact of GLP-1s in modern healthcare This resource explores how leading health plans are integrating GLP-1 therapies into holistic care pathways—connecting behavioral support, nutrition, and digital engagement to sustain results.

It also highlights Noom's evidence-based approach, showing a 48% greater weight loss and over 4x ROI when GLP-1s are combined with behavioral coaching and mindset support.

To request your copy, email [email protected].

Thank You to Our Episode Partner, Noom

Noom is a digital health company transforming how people achieve lasting health improvements through psychology, technology, and coaching. Their scalable cardiometabolic solutions—including weight management, diabetes prevention, and GLP-1 support through Noom Med—help employers, health plans, and health systems balance affordability with outcomes.

To learn more, visit noom.com/health.

Schedule a meeting with Cody Fair, Chief Commercial Officer, Noom:

To dive deeper into how Noom can help your plan improve outcomes, reduce costs, and strengthen member engagement, or to schedule a meeting with Cody Fair. Reach out to [email protected] to schedule the meeting. About Bright Spots Ventures:

Bright Spots Ventures is a healthcare strategy and engagement company that creates content, communities, and connections to accelerate innovation.

We help healthcare leaders discover what's working, and how to scale it. By bringing together health plan, hospital, and solution leaders, we facilitate the exchange of ideas that lead to measurable impact. Through our podcast, executive councils, private events, and go-to-market strategy work, we surface and amplify the "bright spots" in healthcare, proven innovations others can learn from and replicate. At our core, we exist to create trusted relationships that make real progress possible. Visit our website at www.brightspotsinhealthcare.com.