Grit

Grit

By Kleiner PerkinsBusinessTechnology
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Grit episodes

  • How Vercel Is Rethinking Go-to-Market With AI | COO Jeanne Grosser

    At Vercel, 91% of support volume is already resolved by an agent.

    After spending a decade at Google and another at Stripe, Jeanne Grosser shares how AI is changing the way Vercel goes to market.

    She also talks about the founder relationship as a “professional marriage,” what she looks for in a company she can stay at for a decade, and why she believes every pixel on the internet could eventually be built on Vercel.

    Guest: Jeanne Grosser, COO of Vercel

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    1 hr 4 min
  • Inside the AI Startup Making Customer Support 65% Cheaper

    How do you keep up when you go from 50 to 500 employees in a year?

    Jesse Zhang shares how Decagon scaled that quickly, from hiring ahead of demand to keeping the company connected as the team grows.

    He also explains why the zero-to-one phase is so different from scaling, and how Decagon found its way out of the idea maze in just three weeks.

    Guest: Jesse Zhang, Co-founder and CEO, Decagon


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    1 hr 7 min
  • The AI Race Has a Leaderboard | Arena CEO Anastasios Angelopoulos

    AI could be bigger than electricity.

    Anastasios Angelopoulos is seeing that shift firsthand, with Arena ranking 500+ models and tracking roughly 10 new releases every week.

    On Grit, he explains why there may never be one dominant AI model and why the API layer may be less sticky than people think.

    Guest: Anastasios Angelopoulos, Co-Founder and CEO of Arena


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    1 hr 1 min
  • Data Centers in Orbit by 2028: Baiju Bhatt on His Plans After Robinhood

    What kind of founder walks away from a multi-billion-dollar fintech company to start building rockets?

    Baiju Bhatt, co-founder of Robinhood, joins Joubin Mirzadegan to talk about life after one of the most consequential companies in modern finance, and why he's now betting on Cowboy Space Corporation, an orbital infrastructure company building AI data centers that ride to space inside its own rockets.

    "I still have that dog in me," he says.

    Baiju opens up about building alone for the first time in 15 years and what he learned about product-market fit while scaling Robinhood through its most chaotic years.

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    1 hr 13 min
  • Booking.com CEO on AI and the Future of Travel

    "Our mission is to make it easier for everybody to experience the world."

    From the dot-com crash to AI, Glenn Fogel has spent nearly three decades helping Booking Holdings evolve through every major technology shift while staying true to that mission.

    He also shares with Joubin Mirzadegan why "you're always selling," and how Booking is using AI to amplify what every employee can accomplish.

    Guest: Glenn Fogel, CEO of Booking Holdings

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    51 min
  • Ex-Twitter CEO on Why AI Needs a New Internet | Parag Agrawal

    "The answer to every problem is a model."

    Parag Agrawal shares the ideas behind Parallel: products that continuously learn, and teams designed around versatile problem solvers.

    He also shares why he built an AI agent for himself, and why AI's biggest opportunity is expanding what people can achieve.

    Guest: Parag Agrawal, founder and CEO of Parallel, and former CEO of Twitter

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    1 hr 2 min
  • The Sales Framework Every Founder Needs | Mark Roberge

    "There's 20 fires going on at every moment in the office and you have enough water to put out four."

    Mark Roberge shares what it takes to build and scale a company, from finding product-market fit to knowing when it's time to grow.

    He also shares the framework behind his new book, The Science of Selling, and why founders should scale based on their own data, not another company's success.

    Guest: Mark Roberge, Founding CRO of HubSpot, HBS Professor, and Co-Founder at Stage 2 Capital

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    1 hr 23 min
  • Airwallex's Jack Zhang on Fintech, Failure, and Growth

    In 2020, Airwallex lost nearly half its revenue overnight. Today it's worth $11 billion.

    Jack Zhang reflects on the decisions that kept the company alive, raising capital during uncertainty, and leading through its toughest chapter.

    This episode is a candid look at why Jack chose to keep building, even when a $1.2 billion acquisition was on the table.

    Guest: Jack Zhang, founder and CEO, Airwallex

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    1 hr 12 min
  • Why 80% of the Fortune 100 Chose Qualtrics | Ryan Smith

    AI may change software overnight, but company building still takes time.

    Ryan Smith explains why, despite the pace of AI, “the race is going to be way longer than anyone thinks.”

    He reflects on Qualtrics surviving multiple market cycles and ultimately being acquired by SAP for $8 billion days before going public.

    Guest: Ryan Smith, co-founder Qualtrics

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    1 hr 13 min
  • What It Takes to Build Software for 171,000+ Restaurants | Aman Narang

    Great software companies often come from understanding pain points at a very deep level.

    On Grit, Aman Narang shares how Toast built trust with 171,000+ restaurant operators by helping restaurants manage everything from payments and online orders to staff scheduling and daily operations.

    He also reflects on lessons around product-market fit and scaling a company before it’s fully ready.

    Guest: Aman Narang, co-founder and CEO, Toast


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    1 hr 18 min

About Grit

From the publisher's feed

Grit explores what it takes to create, build, and scale world-class organizations. It features weekly episodes highlighting the leaders who are pushing their companies to make a difference. This…

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