
Sign up to save your podcasts
Or


On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.
Their discussion covers:
The correlation between employee satisfaction and customer service excellence
Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction
Real-world examples of how Zoho has transformed customer service through employee engagement initiatives
The role of technology in facilitating employee satisfaction and efficiency
Future trends in employee engagement and customer experience management
Learn more at Zoho.
By Patrick Moorhead and Daniel Newman3.9
1111 ratings
On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.
Their discussion covers:
The correlation between employee satisfaction and customer service excellence
Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction
Real-world examples of how Zoho has transformed customer service through employee engagement initiatives
The role of technology in facilitating employee satisfaction and efficiency
Future trends in employee engagement and customer experience management
Learn more at Zoho.

1,285 Listeners

533 Listeners

1,639 Listeners

1,090 Listeners

2,348 Listeners

334 Listeners

9,938 Listeners

517 Listeners

500 Listeners

158 Listeners

553 Listeners

62 Listeners

615 Listeners

96 Listeners

121 Listeners