On this episode of the Six Five On The Road, hosts Cory Johnson and Lisa Martin are joined by Zoho's Sridhar Vembu, CEO for a conversation on how prioritizing employee satisfaction can fundamentally transform and elevate the customer experience.

Their discussion covers:

• The correlation between employee satisfaction and customer service excellence

• Strategies Zoho employs to maintain a high level of employee morale and its direct impact on customer satisfaction

• Real-world examples of how Zoho has transformed customer service through employee engagement initiatives

• The role of technology in facilitating employee satisfaction and efficiency

• Future trends in employee engagement and customer experience management

Learn more at Zoho.