This week Emma speaks to Dr Ben Allen, a GP partner at Birley Health Centre in Sheffield.

Over the past few years Ben has invested huge amounts of time and effort to make his practice a better place to work. He’s found that by focusing on staff and improving the organisational culture, the practice has seen huge improvements across the board.

Along with having a happier workforce with improved morale and staff retention, the practice has also improved continuity and access and seen patient satisfaction scores rising at a time when nationally they are falling.

Ben explains how his practice managed to achieve all of this and has advice for any GPs or practice managers thinking of embarking on a similar journey.

This episode was presented by GPonline editor Emma Bower and produced by Czarina Deen. 

Useful links

Follow Ben on X (formerly Twitter)

Ben’s blog

Useful reading

Ben mentions several leadership and organisational change books that he found particularly helpful during this process. These are some his favourites.

●     The Advantage by Patrick Lencioni

●     The Five Dysfunctions of a Team by Patrick Lencioni

●     Reinventing Organisations by Frédéric Laloux

●     Time to Think by Nancy Kline

●     Start With Why by Simon Sinek

●     Daring Greatly by Brené Brown

●     The 7 Habits of Highly Effective People by Stephen R Covey

●     Good to Great by Jim Collins

●     The Coaching Habit by Michael Bungay Stainer

●     Built to Last by James C Collins and Jerry I Porras

●     Who by Geoff Smart and Randy Street

●     Radical Candor by Kim Scott

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