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Profit doesn’t come from working harder or cramming more patients into the schedule. Real profit comes from running your billing department like a business within a business—and using it to lift EBITDA, create predictable cash flow, and make smarter decisions across the practice.

We walk through a clear definition of EBITDA and why serious owners, lenders, and buyers use it to judge operational health. Then we connect the dots between daily billing work and big-picture results: coding accuracy as revenue capture, denial management as a cost-to-collect reducer, and AR velocity as the engine of cash strength. You’ll hear why sloppy billing erodes margins from both sides—less revenue in, higher expenses out—and how a systems-first approach flips that script with cleaner claims, faster payments, and fewer reworks.

From there, we get tactical. We outline the metrics that matter—first-pass claim rate, average days in AR, denial rate by payer, write-off trends, appeal success—and how to use them to forecast collections, control overhead, and plan staffing without panic. We dig into the definition of an unreasonable denial and share a practical escalation and appeal playbook that speeds recovery while protecting productivity. Finally, we make the case for a living billing manual: documented workflows for claim submission, clearinghouse and payer receipt verification, EFT reconciliation, and standardized follow-up so the whole team moves in sync.

If you’re ready to replace checklists with outcomes and turn billing into a true profit engine, this conversation lays out the path. Subscribe, share with a fellow office leader, and leave a quick review to help more practices build healthy, sustainable profitability.

Would you like to set-up a billing consultation with Ericka?  She would love the opportunity to discuss your billing questions. This a no pressure, no fluff, conversation about what is going on in your billing department. And it is a gift to you for supporting the podcast!

Schedule a call with Ericka:

https://calendly.com/ericka-dentalbillingdoneright/30min

DM Ericka on Instagram to join the wait list for Elevate Billing & Coding:

@dental_billing_coach

Call Jamie at Riverside Dental Ceramics: 949-875-2481

Email Jamie for a new Medit Scanner: [email protected]

Email Ericka:
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Email Jen:

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Grab the Hygiene Billing and Coding Playbook Here:

https://stan.store/hygieneunlocked

Email Ed:

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Schedule a demo with MaxAssist to unlock scheduleing potential here:

https://maxassist.com/book-a-demo-fortune-billing/

Perio performance formula:

 (D4341+D4342+D4346+D4355+D4910)/(D4341+D4342+D4346+D4355+D4910+D1110)

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