The Effective Statistician - in association with PSI

How Statisticians Can Build Trust and Lead with Emotional Intelligence

Listen Later
A Conversation with Alun Bedding and Emma May

**Why You Should Listen

**

  • You want to grow into a leadership role as a statistician
  • You’re looking to improve communication and influence
  • You want to better understand emotional intelligence in practice
  • You aim to build trust and psychological safety within your team
  • You want actionable leadership strategies you can apply immediately

    • **What You Will Learn in This Episode

    **

    • Why emotional intelligence is critical for leadership effectiveness
    • How to recognize and manage your own emotional responses
    • The importance of psychological safety and how to create it
    • Why coaching is more effective than giving answers
    • How trust underpins influence and team performance
    • The role of growth mindset in continuous development
    • Practical communication techniques including the power of silence

      • **Episode Highlights

      **
      [00:02:00] A non-linear path into statistics
      Emma shares how she “fell into” statistics and discovered her passion for people development.

      [00:04:00] Beyond technical expertise

      Why communication, emotional intelligence, and leadership skills are essential complements to technical knowledge.

      [00:06:00] Emotional intelligence and career success

      How EQ contributes significantly to leadership effectiveness and workplace performance.

      [00:07:00] Understanding emotions in practice

      Recognizing and managing emotions both your own and others’.

      [00:10:00] The role of instinct vs rational thinking

      How immediate emotional reactions influence behavior and decision-making.

      [00:12:00] Creating psychological safety in teams

      Using structured agreements to foster openness and trust.

      [00:18:00] Speaking up and being brave

      Why courage is essential for maintaining trust and integrity.

      [00:22:00] From advising to coaching

      Shifting from giving solutions to asking the right questions.

      [00:25:00] Leadership as partnership

      Working collaboratively rather than solving problems alone.

      [00:28:00] Trust as the foundation of leadership

      Why trust is essential for influence and effectiveness.

      [00:30:00] Developing a growth mindset

      Learning from feedback and reframing failure as progress.

      [00:34:00] The value of humility in leadership

      Why saying “I don’t know” can strengthen credibility.

      [00:36:00] One key leadership habit curiosity

      Asking questions and actively listening to understand others.

      [00:37:00] The power of silence

      How creating space in conversations leads to deeper insights.

      About the Guest

      Emma May

      Emma May is a statistician and leadership coach with a strong focus on professional development. Her work centers on helping individuals build the human skills such as emotional intelligence, communication, and trust that complement technical expertise and enable long-term career success.

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      The Effective Statistician - in association with PSIBy Alexander Schacht and Benjamin Piske, biometricians, statisticians and leaders in the pharma industry
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