How Teams Handle Unplanned Work & Interruptions

Plenty has been written about how to prioritise roadmap items, but what about those disruptions or interruptions — the urgent requests from customers, the unscheduled maintenance, the technical questions from customer support, or the accumulating stream of bugs?

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https://medium.com/boldstart-ventures/how-engineering-teams-handle-unplanned-work-d90415ff0d81