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What happens when the FDA says, “Help us help you!” in the middle of recall chaos? You get an impromptu - and enlightening - episode featuring food recall expert Roger Hancock, CEO of Recall InfoLink. 

In this episode of Don’t Eat Poop!, our hosts Matt and Francine, together with Roger, dive into a recently released (and very quietly announced) FDA letter calling on the food industry to step up and collaborate on modernizing food recall systems - especially for products impacting babies and kids.

Spoiler alert: this episode is part policy analysis, part industry gossip, and part Roger being roped into a podcast live via a surprise call. You’re welcome.

In this episode:

💩 [01:07] Introducing Roger Hancock, CEO of Recall InfoLink

💩 [03:38] Roger breaks down the FDA’s 2025 recall modernization priority

💩 [05:55] FDA’s letter to industry leaders

💩 [08:00] When are you required to notify the FDA about a recall?

💩 [11:12] Is reporting to the FDA really that tedious? Roger spills the data

💩 [13:28] Recall communication protocols

💩 [16:12] Infant formula, foods intended for children, and allergens

💩 [17:32] The three pillars of every recall and why message delivery isn’t enough

💩 [21:14] Increasing the speed of recall classification

💩 [27:12] Recall processes, standardizing data, and AI

💩 [35:37] Modernizing data submissions

💩 [43:16] Why consumers never hear about recalls

Disclaimer: Episode title and content do not constitute legal or health advice.

Resources from this episode

Take a look at the food safety news article we’re talking about today: FDA wants industry to suggest how to better use recalls for food safety

Behind the Scenes at the Food Safety Consortium with Rick Biros: Conference Culture, Compliance & Community | Episode 123

Alliance for Recall Ready Communities

Noteworthy quotes from this episode

“ The important part of recall, quite frankly, isn't the message. The important part about a recall is the action.” – Roger Hancock

“ There's a variety of potential outcomes for a defective product, but those three things are critical. Defective product, consumers that have purchased it, and instructions about what to do.” – Roger Hancock

We hope you enjoy this episode!

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