On today's episode of the podcast, I'm sharing a conversation I had back in 2018 with Frank Blake. We discuss the virtues of patience and listening, the importance of focusing on the customer, and the pitfalls that companies can fall into with their R&D efforts. Frank also shares some invaluable insights into leadership and decision-making, especially for CEOs. We dive into the shift that organizations often make from being customer-focused to becoming self-absorbed. Plus, we talk about personal motivations for leaving a legacy and the power of energy and simplicity in communication. Don't miss this enlightening conversation filled with actionable insights.

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