July 26, 2023

How to choose a Facility Management System (FMS) We talk to operators

1 hour 29 minutes

In the later part of the episode (44:24), we hear from operators who have gone through the decision-making process and learn about their experiences with different facility management software. Stay tuned for valuable insights that can guide you in selecting the best software partner for your self-storage business.

The Importance of Selecting the Right Facility Management Software (FMS)

How do the different FMS types impact your self-storage business differently?

What key factors should you consider before making your decision?

Are there any industry-specific challenges you should address through your software choice?

Core Features to Look for in Facility Management Software

What are the essential features that every FMS should offer?

How important is integration with your self-storage website and customer relationship management (CRM)?

Are there additional features that can enhance the customer experience?

Scaling Up: Finding the Right Fit for Your Growing Business

What considerations are crucial when selecting FMS to support future expansion?

Are there any potential challenges when transitioning from a simpler system to a more robust FMS?

Understanding the Data Structure and APIs

What information can be accessed through the APIs? (e.g., tenant data, occupancy rates, pricing, etc.)

Does the facility management system offer open APIs for collaboration and ecosystem building?

Analytics and Reports

What types of analytics and reports are available in the facility management system?

Can custom reports be generated based on specific requirements?

Cost Considerations

How is the pricing structured for the facility management system?

Are there additional costs for specific integrations or API access?

Tech Support and Onboarding

What is the onboarding process like for transitioning to a new facility management system?

Is there a designated account manager or tech support representative for assistance?

What is the service level agreement for tech support and issue resolution?

Customer Experience and Integration

How does the facility management system integrate with an operator’s website for tenant login and account access?

Are there any concerns about customers’ trust and understanding when interacting with the facility management system through an operator’s website?

========== Operator Conversations =========

Grace Totty on Choosing the Right FMS (44:24)

Brett Copper on Choosing the Right FMS (1:10:40)

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Back to the episode (1:17:50)

Essential Questions to Ask When Evaluating an FMS

Does the FMS offer educational material and an onboarding process for easy implementation?

Should operators request customer references to gauge the FMS’s performance and support?

What support and tech assistance should operators expect from their FMS providers?

Wrapping Up and Looking Ahead

What factors are driving innovation in FMS, especially in terms of contactless and mobile solutions?

What improvements can FMS providers make to enhance customer-centric offerings?

How is AI changing the landscape of Facility Management Systems?

How can operators benefit from the ongoing development and integration of AI in FMS?

...more

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By swivl

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