If discomfort arises among employees in your office, how do you address and move forward from the situation? In this episode, MDRT members share how they develop a straightforward, successful approach when tense or complicated situations arise.

You’ll hear from:

Aaron Kane, AFA, B Bus

Adam Thomas Rex, AIF, CFP

Episode breakdown:

0:29 – Creating an open-door environment to bring up issues as needed

1:28 – Establishing procedures to get every employee on the same page

3:58 – Addressing problems independently while empowering staff members

5:26 – Understanding the different performance expectations for different people in the office

6:46 – Ensuring that employees understand how any changes will benefit them and the clients

Listen to the monthly series, MDRT Presents: @mdrtpresents