In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Soumeya Benghanem welcome Mandy Bhullar (Lululemon) and Ada Lopez (Lenovo) to talk about bringing an inclusive lens on product design. When designing a product, inclusivity should be taken into consideration at the very beginning - when looking at data and conducting research, when planning and structuring, and when finding a diverse team to work on the product.
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01:41 Diversifying inclusive product design 11:02 What inclusive product design?16:09 The curiosity and investigating the ways in which diverse users might experience technologies differently 18:43 Inclusive thinking is everyone’s responsibility19:51 There’s always opportunities to add inclusion 21:21 A lot of the technological advances were designed with inclusion22:41 Think who is not benefiting from a product and build for them28:00 Data research tools: survey, screener, and asking the right questions31:21 Having a diverse team helps in designing inclusively35:10 Adaptive gaming controllers are fun inclusive designs39:20 Build awareness around who to include or exclude45:18 Collect different inclusive information in repository for future reference47:35 Constantly search within the context of your product50:35 “Develop products with inclusive design and accessibility from the beginning.” - Ada Lopez51:07 “Be intentional about making inclusive decisions.” - Mandy Bhullar 54:07 “Inclusion is a different way of going about product design.” - Soumeya Benghanem