In this episode of the How to Succeed in Product Management Podcast, marketing professor Jeff Shulman and The Product Management Center advisory board member Red Russak and Soumeya Benghanem welcome Ariel Dos Santos (Peloton Interactive) to talk about storytelling. Apart from collecting data to qualify and quantify a product being developed, it is also important to tell stories based on data so everyone on the team is aware and onboard the production plan.
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04:16 Storytelling is an important tool in a PM’s toolkit08:58 The SUCCESS framework 12:15 With storytelling, you become a lawyer, a detective, and a dreamer13:42 The four types of story we tell17:20 We want the customer to be the center of every story19:37 Part of storytelling is giving space for people to react and to ask questions22:47 Data is used to tell stories24:20 Qualitative or quantitative data?28:42 Observe and talk to several people to gather data over time31:28 Demo-driven questions from the target audience40:00 Which matters more for PMs, quant or qual42:21 When initial inputs are in, you turn to quant44:18 How qualitative data works48:21 It depends where you’re at in the maturity of your product50:45 You’ll get better at storytelling over time52:14 Treat every interaction as an opportunity to experiment