Isaac Heating and Air, out of Rochester, NY, has seen rapid growth and expansion over the last few decades, with plenty more underway. And that growth has been built on two pillars as much as anything else: company culture and extensive (and continuing) training.

In the latest episode of Contractor Coffee Club, Mark Matteson welcomes Eric Knaak, VP & general manager of Isaac, who explains the strategies, tactics and overarching philosophies that have helped build one of the Northeast’s most successful service companies – with more than 340 employees and nearly 30,000 service agreements.