Whether it’s a SaaS tool, a product or even just a website, every IT team has to manage some form of customer-facing software. However, while it can be tempting to focus all the attention on the platforms that bring in the bacon, it’s equally important for IT teams to remember their internal customers; the colleagues that rely on IT to do their jobs.

In this week’s episode, we learn about some of the challenges of managing the internal IT of VMware, one of the industry’s largest companies. We’re joined by global CIO Jason Conyard to discuss how VMware approaches internal tooling, why the IT team doesn’t always use VMware products, and the role that smell-o-vision plays in the company’s VR experiments.

Check out https://bit.ly/ITPP-champagne for more information on the topics we've spoken about in this week's episode.